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❓ Hon Ken Travers asks about the frequency of SmartRider terminal faults, inspection schedules, and repair times at train stations. The response provides monthly fault averages and details inspection and repair protocols.

AnsweredQoN 2614Legislative Council

Asked

18 February 2015

Member

Hon Ken Travers

Portfolio

Transport

QuestionView source ↗

(1) How many SmartRider terminals at train stations were reported faulty each week in 2013-14? (2) How often are SmartRider terminals at train stations checked for faults? (3) When a SmartRider terminal is reported faulty, what is the average time before the terminal is repaired?

AnswerView source ↗

Answered

18 March 2015

Responded by

Parliamentary Secretary representing the Minister for Transport

Response time

28 days

(1) Weekly figures are not available as fault reports are compiled on a monthly basis. To put the question in perspective, there are 435 SmartRider devices at train stations. Faults on average per day for 2013-14 (July to June): 2.45, 2.54, 2.06, 1.70, 2.70, 1.87, 2.90, 2.82, 3.61, 2.63, 2.70, 2.70.
(2) All SmartRider terminals are inspected daily when the station opens and are monitored throughout the day by the Public Transport Authority's Central Monitoring Room.
(3) 41 minutes.

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