❓ A WA parliamentary question on notice regarding planned digital outages in hospitals and health services for the 2018-19 and 2019-20 financial years. The response details outage durations, affected systems, and contingency plans, with no reported impact on patient safety.
AnsweredQoN 5458Legislative Assembly
Asked
18 September 2019
Member
Portfolio
Deputy Premier; Minister for Health; Mental Health
QuestionView source ↗
(1) For the 2018-19 financial year, did any hospital or service provider experience a planned digital outage and if so: (a) What hospital or provider; (b) How long was the digital outage; (c) What systems were affected; (d) What contingency plans were put in place; and (e) Were there any unforeseen events, unplanned issues or adverse events which occurred that impacted or risked patient or clinical safety: (i) If so, what were such issues? (2) For the 2019-20 financial year, are there any planned digital outages and if so: (a) For which hospital or provider; (b) How long is the digital outage expected to occur; (c) What systems are going to be affected; and (d) What contingency plans are going to be put in place?
AnswerView source ↗
Answered
22 October 2019
Response time
8 days
(1) For the 2018-19 financial year, the following planned digital outages occurred;
(a) Impacted Sites
(b) Outage Duration (dd:hh:mm)
(c) Systems affected
King Edward Memorial Hospital
00:09:59
KEMH internal communications network
All hospital sites
00:04:00
Clinical management system
All sites
00:03:45
Patient administration system
All tertiary hospital sites
00:01:00
Capacity management system
All sites
04:14:00
Human resource system
All hospital sites
00:05:00
Pathology system
All hospital sites with an emergency department
00:04:00
Emergency department system
All sites
00:04:00
Financial system
All sites
00:00:30
Internet access
All hospital sites with a theatre
00:04:00
Theatre management system
All hospital sites
00:01:00
Radiology system
All hospital sites
00:02:00
Radiology system
All hospital sites with access to the digital medical record system
00:07:00
Digital medical record system
All sites
00:02:00
Rostering system
All sites
00:02:00
Patient administration system
All hospital sites
00:00:20
Radiology system
All hospital sites with access to the digital medical record system
00:02:40
Digital medical record system
All hospital sites
00:07:00
Pharmacy system
All hospital sites
00:15:00
Pharmacy system
All sites
00:03:00
Patient administration system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All hospital sites with a theatre
00:01:00
Theatre management system
All hospital sites
01:01:00
Pharmacy system
All sites
00:01:06
Patient administration system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All sites
00:06:00
Financial system
All sites
00:02:00
Patient administration system
All sites
00:01:20
Patient administration system
All sites
00:01:08
Patient administration system
All hospital sites
00:02:30
Radiology system
All sites
00:02:00
Patient administration system
All sites
00:00:45
Internet
All sites
00:00:30
Internet
Perth Children’s Hospital
00:02:00
PCH patient queue system
All sites
00:01:00
Financial system
All sites
00:05:00
Financial system
All hospital sites
00:01:30
Radiology system
All sites
01:00:00
E-mail system archiving functionality only
All sites
01:00:00
E-mail system archiving functionality only
(d) Every hospital and health care site has a unique Business Continuity Plan in place that is implemented during digital outages.
(e) No impact on patient or clinical safety for the events listed above has been identified.
(i) Not applicable.
(2) For the 2019-20 financial year, the following planned digital outages are scheduled to occur;
(a) Impacted sites
(b) Outage Duration (dd:hh:mm)
(c) Systems affected
All sites
00:01:00
My Health Record
All sites
00:00:15
Financial system
All sites
00:01:00
Financial system
Perth Children’s Hospital
00:00:15
PCH Communication system
All sites
00:00:40
Financial system
All hospital sites with a theatre
00:01:00
Theatre management system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All sites
00:06:00
Financial system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All hospital sites
00:01:00
Pathology system
All sites
00:00:20
Internet
All sites
00:01:00
Financial system
All hospital sites
00:01:40
Radiology system
All sites
00:00:05
Financial system
All hospital sites
00:04:00
Radiology system
All sites
00:01:00
Financial system
State Cancer Centre
00:00:30
Cancer Centre Network
All hospital sites
00:01:00
Pathology system
All hospital sites
00:02:00
Pathology system
Osbourne Park Hospital
00:00:30
OPH Network
All sites
04:14:45
Human resource system
All sites
00:06:00
Financial system
All hospital sites
00:01:00
Pathology system
PathWest
00:00:30
PathWest Network
All sites
00:14:00
Patient billing system
All hospital sites
00:02:00
Radiology system
Armadale Hospital
00:00:30
Armadale Network
Royal Perth Hospital
00:00:30
RPH Network
Harry Perkins Site
00:00:30
Harry Perkins Centre Network
Perth Children’s Hospital
00:00:30
PCH Network
Drug and Alcohol Centre Midland
00:02:00
DAM Network
(d) Every hospital and health case site has a unique Business Continuity Plan in place that is implemented during digital outages.
(a) Impacted Sites
(b) Outage Duration (dd:hh:mm)
(c) Systems affected
King Edward Memorial Hospital
00:09:59
KEMH internal communications network
All hospital sites
00:04:00
Clinical management system
All sites
00:03:45
Patient administration system
All tertiary hospital sites
00:01:00
Capacity management system
All sites
04:14:00
Human resource system
All hospital sites
00:05:00
Pathology system
All hospital sites with an emergency department
00:04:00
Emergency department system
All sites
00:04:00
Financial system
All sites
00:00:30
Internet access
All hospital sites with a theatre
00:04:00
Theatre management system
All hospital sites
00:01:00
Radiology system
All hospital sites
00:02:00
Radiology system
All hospital sites with access to the digital medical record system
00:07:00
Digital medical record system
All sites
00:02:00
Rostering system
All sites
00:02:00
Patient administration system
All hospital sites
00:00:20
Radiology system
All hospital sites with access to the digital medical record system
00:02:40
Digital medical record system
All hospital sites
00:07:00
Pharmacy system
All hospital sites
00:15:00
Pharmacy system
All sites
00:03:00
Patient administration system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All hospital sites with a theatre
00:01:00
Theatre management system
All hospital sites
01:01:00
Pharmacy system
All sites
00:01:06
Patient administration system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All sites
00:06:00
Financial system
All sites
00:02:00
Patient administration system
All sites
00:01:20
Patient administration system
All sites
00:01:08
Patient administration system
All hospital sites
00:02:30
Radiology system
All sites
00:02:00
Patient administration system
All sites
00:00:45
Internet
All sites
00:00:30
Internet
Perth Children’s Hospital
00:02:00
PCH patient queue system
All sites
00:01:00
Financial system
All sites
00:05:00
Financial system
All hospital sites
00:01:30
Radiology system
All sites
01:00:00
E-mail system archiving functionality only
All sites
01:00:00
E-mail system archiving functionality only
(d) Every hospital and health care site has a unique Business Continuity Plan in place that is implemented during digital outages.
(e) No impact on patient or clinical safety for the events listed above has been identified.
(i) Not applicable.
(2) For the 2019-20 financial year, the following planned digital outages are scheduled to occur;
(a) Impacted sites
(b) Outage Duration (dd:hh:mm)
(c) Systems affected
All sites
00:01:00
My Health Record
All sites
00:00:15
Financial system
All sites
00:01:00
Financial system
Perth Children’s Hospital
00:00:15
PCH Communication system
All sites
00:00:40
Financial system
All hospital sites with a theatre
00:01:00
Theatre management system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All sites
00:06:00
Financial system
All sites that provide Mental Health Services
00:04:00
Psychiatric services system
All hospital sites
00:01:00
Pathology system
All sites
00:00:20
Internet
All sites
00:01:00
Financial system
All hospital sites
00:01:40
Radiology system
All sites
00:00:05
Financial system
All hospital sites
00:04:00
Radiology system
All sites
00:01:00
Financial system
State Cancer Centre
00:00:30
Cancer Centre Network
All hospital sites
00:01:00
Pathology system
All hospital sites
00:02:00
Pathology system
Osbourne Park Hospital
00:00:30
OPH Network
All sites
04:14:45
Human resource system
All sites
00:06:00
Financial system
All hospital sites
00:01:00
Pathology system
PathWest
00:00:30
PathWest Network
All sites
00:14:00
Patient billing system
All hospital sites
00:02:00
Radiology system
Armadale Hospital
00:00:30
Armadale Network
Royal Perth Hospital
00:00:30
RPH Network
Harry Perkins Site
00:00:30
Harry Perkins Centre Network
Perth Children’s Hospital
00:00:30
PCH Network
Drug and Alcohol Centre Midland
00:02:00
DAM Network
(d) Every hospital and health case site has a unique Business Continuity Plan in place that is implemented during digital outages.
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