❓ Mr. Barron-Sullivan inquires about staffing levels and wait times at the Bunbury Licensing Centre, with the Minister responding that wait times are not recorded. The question highlights potential concerns about service efficiency at the centre.
AnsweredQoN 1140Legislative Assembly
Asked
3 May 2006
Member
Portfolio
Minister Assisting the Minister for Planning and Infrastructure
QuestionView source ↗
(1) How many Customer Service Officers are currently working at the Bunbury Licensing Centre?
(2) How many Customer Service Officers cover the period from 12.00 pm – 2.00 pm weekdays at the Bunbury Licensing Centre?
(3) What is the average waiting time to be assisted by a Customer Service Officer at the Bunbury Licensing Centre over the lunchtime period?
(4) Are lunchtime waiting times recorded at the Bunbury Licensing Centre?
(5) Will the Minister table full details of waiting times at the Bunbury Licensing Centre, including the longest time a person has had to wait?
(2) How many Customer Service Officers cover the period from 12.00 pm – 2.00 pm weekdays at the Bunbury Licensing Centre?
(3) What is the average waiting time to be assisted by a Customer Service Officer at the Bunbury Licensing Centre over the lunchtime period?
(4) Are lunchtime waiting times recorded at the Bunbury Licensing Centre?
(5) Will the Minister table full details of waiting times at the Bunbury Licensing Centre, including the longest time a person has had to wait?
AnswerView source ↗
Answered
13 June 2006
Response time
41 days
(1) The Bunbury Licensing Centre has seven Customer Service Officers and two Senior Customer Service Officers. (2) A minimum of four Customer Service Officers cover the period from 12.00pm to 2.00pm weekdays. This includes at least one or more Senior Client Service Officers or the Branch Manager. (3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(1) The Bunbury Licensing Centre has seven Customer Service Officers and two Senior Customer Service Officers. (2) A minimum of four Customer Service Officers cover the period from 12.00pm to 2.00pm weekdays. This includes at least one or more Senior Client Service Officers or the Branch Manager. (3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(2) A minimum of four Customer Service Officers cover the period from 12.00pm to 2.00pm weekdays. This includes at least one or more Senior Client Service Officers or the Branch Manager. (3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(1) The Bunbury Licensing Centre has seven Customer Service Officers and two Senior Customer Service Officers. (2) A minimum of four Customer Service Officers cover the period from 12.00pm to 2.00pm weekdays. This includes at least one or more Senior Client Service Officers or the Branch Manager. (3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(2) A minimum of four Customer Service Officers cover the period from 12.00pm to 2.00pm weekdays. This includes at least one or more Senior Client Service Officers or the Branch Manager. (3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
(3-5) It is not possible to indicate the wait times as there is no electronic or manual queuing system to record this information
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