❓ Hon Sue Ellery questions Hon Robyn McSweeney regarding delays in the cost-of-living rebate scheme payments, pressing for specifics on the 'computer glitch' cited as the cause. McSweeney attributes the issue to data mismatches due to illegible handwriting and incorrect bank details.
AnsweredQoN 301Legislative Council
QuestionView source ↗
COST-OF-LIVING REBATE SCHEME
I am happy to give the minister a copy of my question. I refer to the minister’s public claim yesterday that the delay in the payment of the cost-of-living rebate scheme was due to either a computer glitch or a technical problem that could not be helped. (1) Can the minister specify the nature of that glitch or technical problem that could not be helped? (2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY
I am happy to give the minister a copy of my question. I refer to the minister’s public claim yesterday that the delay in the payment of the cost-of-living rebate scheme was due to either a computer glitch or a technical problem that could not be helped. (1) Can the minister specify the nature of that glitch or technical problem that could not be helped? (2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY
AnswerView source ↗
I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(1) Can the minister specify the nature of that glitch or technical problem that could not be helped? (2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(1) Can the minister specify the nature of that glitch or technical problem that could not be helped? (2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(2) When was the minister first advised of the computer glitch? (3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(3) What steps were taken to correct the problem in time to meet the guarantee the minister gave to the house on 3 December 2008? (4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(4) When did it first become apparent that the deadline the minister guaranteed would not be achieved? (5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(5) If only some of the applications contained illegible details, why could not the remainder of correct applications be processed and the payments made on time? Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY replied: I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
I thank the honourable member for her question. (1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(1) The computer program was spitting out about 50 000 seniors applications. The data was not matching up with what was on the application forms because of illegible handwriting or incorrect bank details. I was not prepared to let the program roll. The Leader of the Opposition knows that this is the biggest single payment made by the Western Australian government. Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : That is a problem with illegible data; it is not a computer glitch. What was the computer glitch? Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : I have just explained what the computer glitch was. Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : No, you did not. The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
The PRESIDENT : Members, this is not a debate; this is question time. The Minister for Seniors and Volunteering. Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : To continue — (2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(2) I was informed last week that there was a computer glitch and I was hoping very much that it would be fixed in time for 31 March. Obviously it could not be fixed in time. Hopefully we will get these payments out by the end of April. (3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
(3)-(5) Sometimes things go wrong and this did go wrong. There is nobody more disappointed than I am that the payments did not go out. Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon Sue Ellery : Well, don’t blame me for it. The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
The PRESIDENT : Leader of the Opposition, if you want to debate a point, you may do so during the adjournment debate. Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
Hon ROBYN McSWEENEY : If the Leader of the Opposition is not satisfied with my answer, she should put the question on notice.
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