❓ Hon. Samantha Rowe questions the Police Minister regarding the handling of CareAlert Smart Dialler calls at the police call centre, suggesting potential issues with the device's advertised functionality and seeking call volume data. The Minister's response indicates police are not involved and unable to provide data.
AnsweredQoN 704Legislative Council
QuestionView source ↗
SENIORS — CAREALERT SMART DIALLER
704. Hon SAMANTHA ROWE to the
Attorney General representing the Minister for Police:
I refer to the so-called CareAlert Smart Dialler, for which
seniors can currently obtain a rebate from the state government. The
advertising for this device says that the device will dial 000 if no other
programmed number answers.
(1) How are these alerts dealt with at the police call
centre?
(2) Should these devices be programed to 131 444?
(3) How many
such calls have gone through the call centre for the financial year 2103–2014
to date?
704. Hon SAMANTHA ROWE to the
Attorney General representing the Minister for Police:
I refer to the so-called CareAlert Smart Dialler, for which
seniors can currently obtain a rebate from the state government. The
advertising for this device says that the device will dial 000 if no other
programmed number answers.
(1) How are these alerts dealt with at the police call
centre?
(2) Should these devices be programed to 131 444?
(3) How many
such calls have gone through the call centre for the financial year 2103–2014
to date?
AnswerView source ↗
On behalf of the Minister for Police, I thank the honourable
member for some notice of the question.
(1) The calls are not dealt with at the police call centre.
(2) No.
Programming such calls to the 131 444 number is not applicable in resolving the
identified call for assistance.
(3) The CareAlert
Smart Dialler is manufactured and operated by a private company, and as such
Western Australia Police is unable to provide the information requested.
member for some notice of the question.
(1) The calls are not dealt with at the police call centre.
(2) No.
Programming such calls to the 131 444 number is not applicable in resolving the
identified call for assistance.
(3) The CareAlert
Smart Dialler is manufactured and operated by a private company, and as such
Western Australia Police is unable to provide the information requested.
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