❓ Hon Ben Dawkins asks about Landgate's phone call handling performance, including call volume, wait times, and callback efficiency. The Minister for Lands provides data on calls received in the five days prior to August 31, 2023.
AnsweredQoN 1010Legislative Council
QuestionView source ↗
LANDGATE — TELEPHONE CALLS
1010. Hon BEN DAWKINS to the minister representing the
Minister for Lands:
(1) How many
phone calls has Landgate received in the last five business days prior to today?
(2) What was
the average wait time for those calls?
(3) How many
callers of those calls opted for a call back?
(4) How many of
those callers who opted for a call back received a call back and what was the
average wait time before the callers received a call back?
1010. Hon BEN DAWKINS to the minister representing the
Minister for Lands:
(1) How many
phone calls has Landgate received in the last five business days prior to today?
(2) What was
the average wait time for those calls?
(3) How many
callers of those calls opted for a call back?
(4) How many of
those callers who opted for a call back received a call back and what was the
average wait time before the callers received a call back?
AnswerView source ↗
On behalf of the Minister for
Agriculture and Food, the following information has been provided by the
Minister for Lands, and it was correct as at 31 August 2023 when the question
was asked.
(1) It received 1 598 phone calls.
(2) It was 24 minutes and 26
seconds.
(3) The number was 590.
(4) All 590 callers received a call
back.
Agriculture and Food, the following information has been provided by the
Minister for Lands, and it was correct as at 31 August 2023 when the question
was asked.
(1) It received 1 598 phone calls.
(2) It was 24 minutes and 26
seconds.
(3) The number was 590.
(4) All 590 callers received a call
back.
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