❓ Hon James Hayward asks the Minister for Energy, via a Question on Notice, about Synergy A1 tariff customers, specifically regarding late payment fees, repayment plans, financial counselling referrals, and disconnections due to non-payment in 2023. The answer was deferred due to IT issues at Synergy.
AnsweredQoN 387Legislative Council
QuestionView source ↗
SYNERGY — A1
TARIFF CUSTOMERS
387. Hon JAMES HAYWARD to the parliamentary secretary
representing the Minister for Energy:
I refer to
Synergy A1 tariff customers.
(1) How many
customers have been charged a late-payment fee in the 2023 calendar year to
date?
(2) How many
customers are currently repaying debt via a repayment plan?
(3) How many
customers were referred to a financial counsellor in the 2023 calendar year to
date?
(4) How many
customers were disconnected due to non-payment in the 2023 calendar year to
date?
The PRESIDENT : The question
seems to require a lot of information, but let me see whether the parliamentary
secretary is able to provide an answer.
TARIFF CUSTOMERS
387. Hon JAMES HAYWARD to the parliamentary secretary
representing the Minister for Energy:
I refer to
Synergy A1 tariff customers.
(1) How many
customers have been charged a late-payment fee in the 2023 calendar year to
date?
(2) How many
customers are currently repaying debt via a repayment plan?
(3) How many
customers were referred to a financial counsellor in the 2023 calendar year to
date?
(4) How many
customers were disconnected due to non-payment in the 2023 calendar year to
date?
The PRESIDENT : The question
seems to require a lot of information, but let me see whether the parliamentary
secretary is able to provide an answer.
AnswerView source ↗
Due
to the IT technical problems that Synergy is experiencing, the information will
not be available today. Therefore , I ask the honourable member to put
the question on notice.
to the IT technical problems that Synergy is experiencing, the information will
not be available today. Therefore , I ask the honourable member to put
the question on notice.
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