❓ A parliamentary question regarding the cost and accessibility of the Housing Direct centralized contact service in Western Australia. The response clarifies call costs and usage statistics.
AnsweredQoN 6461Legislative Assembly
QuestionView source ↗
(1) What is the number for the Housing Direct centralized contact service?
(2) Is the number a fee for caller service?
(3) Is the call back service a fee for caller service?
(4) Is the number a 1300 number?
(5) Is the call back service a 1300 number?
(6) How much does the call cost the tenant or the members of the public?
(7) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these were a fee for caller service?
(8) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these were a 1300 number?
(9) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these used the call back service?
(10) How much was paid in the 2010-2011 by tenants or the public to the 1300 number?
(2) Is the number a fee for caller service?
(3) Is the call back service a fee for caller service?
(4) Is the number a 1300 number?
(5) Is the call back service a 1300 number?
(6) How much does the call cost the tenant or the members of the public?
(7) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these were a fee for caller service?
(8) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these were a 1300 number?
(9) Of the 157, 624 inbound calls in 2010-2011 to the housing direct centre how many of these used the call back service?
(10) How much was paid in the 2010-2011 by tenants or the public to the 1300 number?
AnswerView source ↗
Answered
29 November 2011
Responded by
Minister for Housing
Response time
28 days
The
Department of Housing
advises:
(1) As included in the White Pages and therefore publically available if the Member would check, the number for maintenance is 1300 137 677.
(2) Yes
(3) No
(4) Please refer to part (1).
(5) No
(6) A caller is charged the cost of a local call from any landline in Western Australia. Callers using a mobile service will be charged at the caller's contracted rate.
(7) 153 851
(8)
153 851
(9) Since the call back service was introduced in April 2011, 3 589callers used the service.
(10) The Department did not receive any money from tenants or the public in relation to the 1300 number.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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Department of Housing
advises:
(1) As included in the White Pages and therefore publically available if the Member would check, the number for maintenance is 1300 137 677.
(2) Yes
(3) No
(4) Please refer to part (1).
(5) No
(6) A caller is charged the cost of a local call from any landline in Western Australia. Callers using a mobile service will be charged at the caller's contracted rate.
(7) 153 851
(8)
153 851
(9) Since the call back service was introduced in April 2011, 3 589callers used the service.
(10) The Department did not receive any money from tenants or the public in relation to the 1300 number.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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