❓ Question on Notice regarding the use of 'call off' or 'call first' processes at Joondalup Health Campus and other metropolitan hospitals in relation to ambulance diversions, and the associated costs and record-keeping practices.
AnsweredQoN 755Legislative Assembly
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(b) if yes, what were the times and dates of the ‘call off’; (c) which other Metropolitan Teaching Hospitals have telephoned in a ‘call off’; (d) if other Metropolitan Teaching Hospitals have telephoned in a ‘call off’, what were the time and dates of the ‘call off’; (e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(c) which other Metropolitan Teaching Hospitals have telephoned in a ‘call off’; (d) if other Metropolitan Teaching Hospitals have telephoned in a ‘call off’, what were the time and dates of the ‘call off’; (e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(d) if other Metropolitan Teaching Hospitals have telephoned in a ‘call off’, what were the time and dates of the ‘call off’; (e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(b) The term 'call off' is not used by hospitals, however the term 'call first' is used in relation to ambulance activity at Joondalup Health Campus. 'Call first' Times January 2002 14.01.02 2230 – 2330 18.01.02 2037 – 2230 February 2002 17.02.02 1325 – 1515 24.02.02 1300 – 1500 March 2002 01.03.02 1245 – 1448 11.03.02 1155 – 1320 15.03.02 1309 – 1423 24.03.02 1538 – 1938 29.03.02 2109 – 2226 April 2002 07.04.02 1148 – 1412 08.04.02 1824 – 2028 10.04.02 2000 – 0842 (11.04.02) 15.04.02 1900 – 2245 16.04.02 0830 – 1356 26.04.02 1052 – 1500 28.04.02 1209 – 1706 29.04.02 1243 – 1800 29.04.02 2102 – 1658 (30.04.02) May 2002 04.05.02 0655 – 1000 05.05.02 1725 – 2100 14.05.02 1330 – 1605 20.05.02 0145 – 0520 20.05.02 1608 – 2035 22.05.02 1945 – 2145 26.05.02 1155 –1510 June 2002 01.06.02 1835 – 2015 02.06.02 1705 – 1800 03.06.02 1330 – 1450 10.06.02 2240 – 0145 (11.06.02) 12.06.02 1435 – 1700 17.06.02 1122 – 1405 19.06.02 1635 – 1840 21.06.02 1555 – 2040 21.06.02 1137 – 1400 22.06.02 2350 – 0515 (23.06.02) 26.06.02 0015 – 0425 23.06.02 1705 – 1920 26.06.02 0920 – 0835 (27.06.02) July 2002 16.07.02 1350 – 1450 18.07.02 2330 – 0200 (19.07.02) 21.07.02 1100 – 1350 29.07.02 2200 – 0330 (30.07.02) August 2002 03.08.02 1110 – 1450 05.08.02 1205 – 2105 12.08.02 1230 – 1640 16.08.02 1700 – 2130 25.08.02 1500 – 1830 26.08.02 0200 – 0649 September 2002 04.09.02 1240 – 1440 06.09.02 1345 – 2030 10.09.02 2010 – 0915 (11.09.02) 16.09.02 1530 – 1730 27.09.02 1130 – 1445 29.09.02 1435 – 1520 October 2002 08.10.02 1320 – 1700 09.10.02 0140 – 0600 10.10.02 1700 – 1850 19.10.02 1615 – 1715 November 2002 04.11.02 1645 – 2315 05.11.02 2115 – 2315 08.11.02 1420 – 1820 08.11.02 2100 – 2234 09.11.02 1415 – 1615 10.11.02 1255 – 1515 16.11.02 0750 – 1210 17.11.02 1635 – 1835 18.11.02 1625 – 2100 20.11.02 1800 – 2100 24.11.02 2050 – 0130 (25.11.02) 30.11.02 2000 – 2230 December 2002 03.12.02 1900 – 2230 06.12.02 1600 – 1745 08.12.02 1200 – 1415 10.12.02 1903 – 2035 11.12.02 1500 – 1755 11.12.02 2010 – 2225 13.12.02 2045 – 2345 (c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process. (d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process. (d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(c) which other Metropolitan Teaching Hospitals have telephoned in a ‘call off’; (d) if other Metropolitan Teaching Hospitals have telephoned in a ‘call off’, what were the time and dates of the ‘call off’; (e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(d) if other Metropolitan Teaching Hospitals have telephoned in a ‘call off’, what were the time and dates of the ‘call off’; (e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(e) was the St John Ambulance Communication Centre advised when the ‘call off’ was withdrawn; (f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(f) during the past 12 months, were there any times when all the metropolitan hospitals were subject to a ‘call off’ for, non-urgent, emergency patients; (g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(g) if yes, when; (h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(h) for patients in the northern suburbs, without Ambulance Insurance, who pays the extra ambulance transport fees when Joondalup Health Campus is on ‘call off’; (i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(i) how is the St John Ambulance Service compensated for the extra travel incurred with bypasses and call offs; (j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(j) if no records have been kept of hospitals going on ‘call off’, why not; and (k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(k) if no records have been kept, of a ‘call off’, how can the Health Department accurately access the workload of a hospital?
(b) The term 'call off' is not used by hospitals, however the term 'call first' is used in relation to ambulance activity at Joondalup Health Campus. 'Call first' Times January 2002 14.01.02 2230 – 2330 18.01.02 2037 – 2230 February 2002 17.02.02 1325 – 1515 24.02.02 1300 – 1500 March 2002 01.03.02 1245 – 1448 11.03.02 1155 – 1320 15.03.02 1309 – 1423 24.03.02 1538 – 1938 29.03.02 2109 – 2226 April 2002 07.04.02 1148 – 1412 08.04.02 1824 – 2028 10.04.02 2000 – 0842 (11.04.02) 15.04.02 1900 – 2245 16.04.02 0830 – 1356 26.04.02 1052 – 1500 28.04.02 1209 – 1706 29.04.02 1243 – 1800 29.04.02 2102 – 1658 (30.04.02) May 2002 04.05.02 0655 – 1000 05.05.02 1725 – 2100 14.05.02 1330 – 1605 20.05.02 0145 – 0520 20.05.02 1608 – 2035 22.05.02 1945 – 2145 26.05.02 1155 –1510 June 2002 01.06.02 1835 – 2015 02.06.02 1705 – 1800 03.06.02 1330 – 1450 10.06.02 2240 – 0145 (11.06.02) 12.06.02 1435 – 1700 17.06.02 1122 – 1405 19.06.02 1635 – 1840 21.06.02 1555 – 2040 21.06.02 1137 – 1400 22.06.02 2350 – 0515 (23.06.02) 26.06.02 0015 – 0425 23.06.02 1705 – 1920 26.06.02 0920 – 0835 (27.06.02) July 2002 16.07.02 1350 – 1450 18.07.02 2330 – 0200 (19.07.02) 21.07.02 1100 – 1350 29.07.02 2200 – 0330 (30.07.02) August 2002 03.08.02 1110 – 1450 05.08.02 1205 – 2105 12.08.02 1230 – 1640 16.08.02 1700 – 2130 25.08.02 1500 – 1830 26.08.02 0200 – 0649 September 2002 04.09.02 1240 – 1440 06.09.02 1345 – 2030 10.09.02 2010 – 0915 (11.09.02) 16.09.02 1530 – 1730 27.09.02 1130 – 1445 29.09.02 1435 – 1520 October 2002 08.10.02 1320 – 1700 09.10.02 0140 – 0600 10.10.02 1700 – 1850 19.10.02 1615 – 1715 November 2002 04.11.02 1645 – 2315 05.11.02 2115 – 2315 08.11.02 1420 – 1820 08.11.02 2100 – 2234 09.11.02 1415 – 1615 10.11.02 1255 – 1515 16.11.02 0750 – 1210 17.11.02 1635 – 1835 18.11.02 1625 – 2100 20.11.02 1800 – 2100 24.11.02 2050 – 0130 (25.11.02) 30.11.02 2000 – 2230 December 2002 03.12.02 1900 – 2230 06.12.02 1600 – 1745 08.12.02 1200 – 1415 10.12.02 1903 – 2035 11.12.02 1500 – 1755 11.12.02 2010 – 2225 13.12.02 2045 – 2345 (c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process. (d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process. (d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269. (e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn. (f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(f) No, as only Joondalup Health Campus utilises 'call first'. (g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(g) Not applicable (h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled. (i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled. (j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required. (k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c) The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
AnswerView source ↗
Answered
15 May 2003
Responded by
Minister for Health
Response time
79 days
(a) In the past twelve months, Joondalup Health Campus has activated a 'call first process' in the event they are unable to accept patients with a specific clinical need, e.g. No ICU or Orthopaedic beds. The patients are assessed on a case by case basis according to clinical need and the ambulance is not always diverted to another Emergency Department or is diverted in the best interests of the patient to receive immediate definitive care.
(b) The term 'call off' is not used by hospitals, however the term 'call first' is used in relation to ambulance activity at Joondalup Health Campus.
'Call first' Times
January 2002
14.01.02 2230 – 2330
18.01.02 2037 – 2230
February 2002
17.02.02 1325 – 1515
24.02.02 1300 – 1500
March 2002
01.03.02 1245 – 1448
11.03.02 1155 – 1320
15.03.02 1309 – 1423
24.03.02 1538 – 1938
29.03.02 2109 – 2226
April 2002
07.04.02 1148 – 1412
08.04.02 1824 – 2028
10.04.02 2000 – 0842 (11.04.02)
15.04.02 1900 – 2245
16.04.02 0830 – 1356
26.04.02 1052 – 1500
28.04.02 1209 – 1706
29.04.02 1243 – 1800
29.04.02 2102 – 1658 (30.04.02)
May 2002
04.05.02 0655 – 1000
05.05.02 1725 – 2100
14.05.02 1330 – 1605
20.05.02 0145 – 0520
20.05.02 1608 – 2035
22.05.02 1945 – 2145
26.05.02 1155 –1510
June 2002
01.06.02 1835 – 2015
02.06.02 1705 – 1800
03.06.02 1330 – 1450
10.06.02 2240 – 0145 (11.06.02)
12.06.02 1435 – 1700
17.06.02 1122 – 1405
19.06.02 1635 – 1840
21.06.02 1555 – 2040
21.06.02 1137 – 1400
22.06.02 2350 – 0515 (23.06.02)
26.06.02 0015 – 0425
23.06.02 1705 – 1920
26.06.02 0920 – 0835 (27.06.02)
July 2002
16.07.02 1350 – 1450
18.07.02 2330 – 0200 (19.07.02)
21.07.02 1100 – 1350
29.07.02 2200 – 0330 (30.07.02)
August 2002
03.08.02 1110 – 1450
05.08.02 1205 – 2105
12.08.02 1230 – 1640
16.08.02 1700 – 2130
25.08.02 1500 – 1830
26.08.02 0200 – 0649
September 2002
04.09.02 1240 – 1440
06.09.02 1345 – 2030
10.09.02 2010 – 0915 (11.09.02)
16.09.02 1530 – 1730
27.09.02 1130 – 1445
29.09.02 1435 – 1520
October 2002
08.10.02 1320 – 1700
09.10.02 0140 – 0600
10.10.02 1700 – 1850
19.10.02 1615 – 1715
November 2002
04.11.02 1645 – 2315
05.11.02 2115 – 2315
08.11.02 1420 – 1820
08.11.02 2100 – 2234
09.11.02 1415 – 1615
10.11.02 1255 – 1515
16.11.02 0750 – 1210
17.11.02 1635 – 1835
18.11.02 1625 – 2100
20.11.02 1800 – 2100
24.11.02 2050 – 0130 (25.11.02)
30.11.02 2000 – 2230
December 2002
03.12.02 1900 – 2230
06.12.02 1600 – 1745
08.12.02 1200 – 1415
10.12.02 1903 – 2035
11.12.02 1500 – 1755
11.12.02 2010 – 2225
13.12.02 2045 – 2345
(c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process.
(d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269.
(e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn.
(f) No, as only Joondalup Health Campus utilises 'call first'.
(g) Not applicable
(h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled.
(i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled.
(j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required.
(k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c)
The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
(b) The term 'call off' is not used by hospitals, however the term 'call first' is used in relation to ambulance activity at Joondalup Health Campus.
'Call first' Times
January 2002
14.01.02 2230 – 2330
18.01.02 2037 – 2230
February 2002
17.02.02 1325 – 1515
24.02.02 1300 – 1500
March 2002
01.03.02 1245 – 1448
11.03.02 1155 – 1320
15.03.02 1309 – 1423
24.03.02 1538 – 1938
29.03.02 2109 – 2226
April 2002
07.04.02 1148 – 1412
08.04.02 1824 – 2028
10.04.02 2000 – 0842 (11.04.02)
15.04.02 1900 – 2245
16.04.02 0830 – 1356
26.04.02 1052 – 1500
28.04.02 1209 – 1706
29.04.02 1243 – 1800
29.04.02 2102 – 1658 (30.04.02)
May 2002
04.05.02 0655 – 1000
05.05.02 1725 – 2100
14.05.02 1330 – 1605
20.05.02 0145 – 0520
20.05.02 1608 – 2035
22.05.02 1945 – 2145
26.05.02 1155 –1510
June 2002
01.06.02 1835 – 2015
02.06.02 1705 – 1800
03.06.02 1330 – 1450
10.06.02 2240 – 0145 (11.06.02)
12.06.02 1435 – 1700
17.06.02 1122 – 1405
19.06.02 1635 – 1840
21.06.02 1555 – 2040
21.06.02 1137 – 1400
22.06.02 2350 – 0515 (23.06.02)
26.06.02 0015 – 0425
23.06.02 1705 – 1920
26.06.02 0920 – 0835 (27.06.02)
July 2002
16.07.02 1350 – 1450
18.07.02 2330 – 0200 (19.07.02)
21.07.02 1100 – 1350
29.07.02 2200 – 0330 (30.07.02)
August 2002
03.08.02 1110 – 1450
05.08.02 1205 – 2105
12.08.02 1230 – 1640
16.08.02 1700 – 2130
25.08.02 1500 – 1830
26.08.02 0200 – 0649
September 2002
04.09.02 1240 – 1440
06.09.02 1345 – 2030
10.09.02 2010 – 0915 (11.09.02)
16.09.02 1530 – 1730
27.09.02 1130 – 1445
29.09.02 1435 – 1520
October 2002
08.10.02 1320 – 1700
09.10.02 0140 – 0600
10.10.02 1700 – 1850
19.10.02 1615 – 1715
November 2002
04.11.02 1645 – 2315
05.11.02 2115 – 2315
08.11.02 1420 – 1820
08.11.02 2100 – 2234
09.11.02 1415 – 1615
10.11.02 1255 – 1515
16.11.02 0750 – 1210
17.11.02 1635 – 1835
18.11.02 1625 – 2100
20.11.02 1800 – 2100
24.11.02 2050 – 0130 (25.11.02)
30.11.02 2000 – 2230
December 2002
03.12.02 1900 – 2230
06.12.02 1600 – 1745
08.12.02 1200 – 1415
10.12.02 1903 – 2035
11.12.02 1500 – 1755
11.12.02 2010 – 2225
13.12.02 2045 – 2345
(c) No metropolitan teaching hospital participates in any other process aside from the recognised ambulance diversion process.
(d) For information relating to Ambulance Bypass I would refer the Member to my answer provided to Question on Notice 269.
(e) Yes, Joondalup Health Campus advises St John Ambulance Communication Centre when the 'call first' is withdrawn.
(f) No, as only Joondalup Health Campus utilises 'call first'.
(g) Not applicable
(h) There are no extra ambulance fees, a flat rate is levied for the metropolitan area regardless of distance travelled.
(i) St John Ambulance has a fixed contract to deliver the ambulance service and funding takes into account variations in the distance travelled.
(j) With the exception of Joondalup Health Campus, no other Metropolitan hospital uses 'call first diversion' and as such no records are required.
(k) Not applicable as 'call off' is not a process in common use, please refer to response to Question (c)
The Department of Health accurately assesses the workload of a hospital by approved monitoring and reporting as published in the Department's Annual report. The records of Emergency Department attendances are monitored constantly through the Emergency Departments Information System (EDIS), St John Ambulance data and monthly contract meetings with state funded private hospitals at Joondalup and Peel.
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