❓ Ms. Mettam inquires about service interruptions to the Rottnest Island booking system. The answer details multiple outages affecting the online system between October 2018 and March 2019, with some impacting the service provider's clients across the Asia-Pacific region.
AnsweredQoN 4974Legislative Assembly
QuestionView source ↗
I refer to the
Rottnest Island booking system, and ask: (a) Since
11 October 2018, have there been any service interruptions to: (i) the online booking system; and (ii) the phone booking system; and (b) If yes to (a) on what dates did the service interruptions occur and what was the extent of these interruptions?
Rottnest Island booking system, and ask: (a) Since
11 October 2018, have there been any service interruptions to: (i) the online booking system; and (ii) the phone booking system; and (b) If yes to (a) on what dates did the service interruptions occur and what was the extent of these interruptions?
AnswerView source ↗
Answered
7 May 2019
Responded by
Minister for Tourism
Response time
6 days
(a)
(i) Yes
(ii) No
(b) 1 November 2018 – approximately 2 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
12 November 2018 – approximately 6 hours.
13 November 2018 – approximately 12 hours.
9 - 10 January 2019 – approximately 24.75 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
20 January 2019 – approximately 21.5 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
15 February 2019 – approximately 0.5 hour.
21 February 2019 – approximately 1.5 hours.
22 February 2019 – approximately 4 hours.
22 February 2019 – approximately 3.5 hours.
14 March 2019 – approximately 3.5 hours.
29 March 2019 – approximately 10.5 hours.
On the above dates there was disrupted access to book RIA accommodation via www.rottnestisland.com . Accommodation could still be booked via alternative online travel agents (subject to availability).
(i) Yes
(ii) No
(b) 1 November 2018 – approximately 2 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
12 November 2018 – approximately 6 hours.
13 November 2018 – approximately 12 hours.
9 - 10 January 2019 – approximately 24.75 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
20 January 2019 – approximately 21.5 hours: this outage affected clients of the service provider with comparable systems throughout the Asia-Pacific region.
15 February 2019 – approximately 0.5 hour.
21 February 2019 – approximately 1.5 hours.
22 February 2019 – approximately 4 hours.
22 February 2019 – approximately 3.5 hours.
14 March 2019 – approximately 3.5 hours.
29 March 2019 – approximately 10.5 hours.
On the above dates there was disrupted access to book RIA accommodation via www.rottnestisland.com . Accommodation could still be booked via alternative online travel agents (subject to availability).
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