❓ Hon ED DERMER asks about the Redress WA policy of contacting applicants before assessment. Hon PETER COLLIER confirms the policy is still current and applicants receive courtesy calls unless they opt out.
AnsweredQoN 851Legislative Council
QuestionView source ↗
REDRESS WA — COURTESY CALL TO APPLICANTS
I refer to the Department for Communities website and its Redress WA “Information for Applicants” page, where it states that Redress WA will contact applicants, or their nominated representatives, when applications are due for assessment, so as to provide a final opportunity for applicants to add or clarify any details to further support their claim. (1) Is this still the current policy? (2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER
I refer to the Department for Communities website and its Redress WA “Information for Applicants” page, where it states that Redress WA will contact applicants, or their nominated representatives, when applications are due for assessment, so as to provide a final opportunity for applicants to add or clarify any details to further support their claim. (1) Is this still the current policy? (2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER
AnswerView source ↗
I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(1) Is this still the current policy? (2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(3)–(4) Not applicable.
(1) Is this still the current policy? (2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(2) Are all applicants currently receiving this courtesy call from Redress WA as part of the assessment process? (3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(3) If no to (2), when did this policy change? (4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(4) If applicants are no longer receiving this courtesy call, when do applicants get an opportunity to add further information to their applications after the initial lodgement? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
I thank the honourable member for some notice of the question, which I answer on behalf of the Minister for Child Protection. (1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(1) Yes. (2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(2) Yes, unless they, their legal representative or person authorised to assist advises Redress that they do not want to receive a courtesy call. (3)–(4) Not applicable.
(3)–(4) Not applicable.
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