Alanna Clohesy asks about the average maintenance time and typical requests for public housing properties in the north east metropolitan region. The parliamentary secretary provides a breakdown of maintenance timeframes based on urgency and lists common repair requests.

AnsweredQoN 844Legislative Council
Asked
6 September 2016
Portfolio
Housing

QuestionView source ↗

PUBLIC HOUSING PROPERTIES — NORTH EAST
METROPOLITAN REGION — MAINTENANCE
844. Hon ALANNA CLOHESY to the
parliamentary secretary representing the Minister for Housing:
I refer to the public housing
properties in the north east metropolitan region. Of the 86 properties under
maintenance as at 31 July 2016 —
(1) What was the
average length of time between a maintenance request being received and the
maintenance being performed?
(2) What are the typical maintenance
requests to properties?

AnswerView source ↗

I thank the member for some notice
of the question.
(1) Maintenance
works have the following time frames: emergency works, such as no power, faulty
smoke alarm or reported smell of gas, have a maximum time for work to be
completed of eight hours; urgent works, such as no hot water or blocked toilets,
have a target time for work to be completed within 24 hours; priority works,
such as a faulty stove, leaking taps or security lights not working, have a recommended
time for work to be completed of 48 hours; and routine works, such as rehanging
doors, replacing washing lines or rewiring flyscreens to windows or doors, have
a recommended time for work to be completed of 28 days. Urgent and priority
works align with the time frame requirements outlined in the Residential
Tenancies Act 1987. Vacant properties generally have an average time for work
to be completed of 14 days unless additional or unscheduled works are required.
(2) Typical
maintenance requests are for repairs to hot water systems, replacing or
repairing door locks, replacing flyscreens, replacing tap washers, repairing
roof or water leaks and fencing repairs. Seasonal factors can often determine
the nature of works required.

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