❓ The WA parliamentary question seeks data on the Department for Child Protection and Family Support's administration of Hardship Utility Grants (HUGS), including staffing levels, processing times, and funding utilization. The department provided some data but indicated that some requested data was not collected.
AnsweredQoN 837Legislative Council
QuestionView source ↗
(1) How many Hardship Utility Grants (HUGS) assessors were employed by the Department for Child Protection and Family Support as at the following dates: (a) 1 February 2014; (b) 1 February 2013; (c) 1 February 2012; and (d) 1 February 2011? (2) What was the average time taken to assess an application for HUGS assistance in each of the following periods: (a) February 2014; (b) February 2013; (c) February 2012; and (d) February 2011? (3) What percentage of the annual HUGS allocated funding was spent at each of the following dates: (a) 30 June 2013; (b) 30 June 2012; and (c) 30 June 2011?
AnswerView source ↗
Answered
8 April 2014
Responded by
Minister for Child Protection
Response time
28 days
(1) For each of the years requested the Department for Child Protection and Family Support has employed three staff to approve grants following assessment and recommendation by registered financial counsellors and the second entry point.
(2) Data regarding the average time taken to quality assure and approve applications is not collected. The time taken for each application varies due to the fact that follow ups might be required with Financial Counsellors or the Second Entry Point.
(3)
Question Number
Date
Percentage of Utilisation of HUGS funding
(a)
30 June 2013
99%
(b)
30 June 2012
109%
(c)
30 June 2011
92%
(2) Data regarding the average time taken to quality assure and approve applications is not collected. The time taken for each application varies due to the fact that follow ups might be required with Financial Counsellors or the Second Entry Point.
(3)
Question Number
Date
Percentage of Utilisation of HUGS funding
(a)
30 June 2013
99%
(b)
30 June 2012
109%
(c)
30 June 2011
92%
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