❓ A WA parliamentary question seeks information on complaints received by the Department of Agriculture and Food, including the number, categories, nature, and investigation status of these complaints since September 2008. The department responded, detailing 13 complaints across four broad categories.
AnsweredQoN 1306Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
AnswerView source ↗
Answered
17 November 2009
Responded by
Minister for Child Protection representing the Minister for Agriculture and Food
Response time
27 days
(1) Yes
(2) The department has received a total of 13 complaints since 23 September, 2008.
(3) There is no specific categorisation of complaints.
(4) For the purposes of this enquiry the complaints have been put into four groups:
· Accuracy of Information - related to information released through the department's website, press releases or publications.
· Buildings - adequacy and upkeep of buildings and facilities.
· Conduct of Officers - actions of Department of Agriculture and Food (DAFWA) officers in carrying out their duties.
· Regulations - the department's actions in relation to enforcing or monitoring activities under its legislative control.
All complaints came from persons outside the organisation.
(5) Four complaints were regulatory in nature, four concerned the accuracy of information, one concerned the state of buildings and four related to conduct of officers.
(6) Nil
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(2) The department has received a total of 13 complaints since 23 September, 2008.
(3) There is no specific categorisation of complaints.
(4) For the purposes of this enquiry the complaints have been put into four groups:
· Accuracy of Information - related to information released through the department's website, press releases or publications.
· Buildings - adequacy and upkeep of buildings and facilities.
· Conduct of Officers - actions of Department of Agriculture and Food (DAFWA) officers in carrying out their duties.
· Regulations - the department's actions in relation to enforcing or monitoring activities under its legislative control.
All complaints came from persons outside the organisation.
(5) Four complaints were regulatory in nature, four concerned the accuracy of information, one concerned the state of buildings and four related to conduct of officers.
(6) Nil
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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