❓ Mr. Kelly questions the Water Corporation on the costs and performance of their 'My Water' self-service website, receiving detailed financial breakdowns and usage statistics. Early performance measures are reportedly exceeding expectations.
AnsweredQoN 806Legislative Assembly
QuestionView source ↗
I refer to the Water Corporation’s self-service website, My Water, and ask: (a) how much has been spent on promotion of this website in the following categories: (i) television production; (ii) radio production; (iii) newspaper production; (iv) television media buy; (v) newspaper media buy; (vi) agency expenses; (vii) management expenses; and (viii) other expenses; (b) how much has been spent on the design, maintenance and management of this website; (c) how much is budgeted to be spent on this website this financial year; (d) how many unique visits to the website have been recorded; (e) how many people have signed up to My Water to date; and (f) what performance measures have been established to evaluate the success of this website and have they been met to date?
AnswerView source ↗
Answered
1 August 2013
Responded by
Minister for Water
Response time
36 days
(a) (i) $82 000. This equates to approximately nine cents per customer*.
(ii) Nil
(iii) $6 000.
(iv) Nil
(v) $45 000. This equates to five cents per customer*.
(vi) $20 000.
(vii) Nil
(viii) Nil
(b) Strategy, planning, definition and design: $1.7m
Develop My Water (customer portal and back end admin interface): $2.5m
Interfaces to back end systems (billing, security): $1.4m
Business stream resources: $900 000
(c) Ongoing maintenance - 2013/2014 budget: $324 000.
(d) See answer to (e).
(e) As at 10 July 2013 - 12 816 residential customers and 235 organisations have signed up.
(f) Performance measures have been established. Those that can currently be measured at this early stage are exceeding expectations.
* based on 900 000 customers
(ii) Nil
(iii) $6 000.
(iv) Nil
(v) $45 000. This equates to five cents per customer*.
(vi) $20 000.
(vii) Nil
(viii) Nil
(b) Strategy, planning, definition and design: $1.7m
Develop My Water (customer portal and back end admin interface): $2.5m
Interfaces to back end systems (billing, security): $1.4m
Business stream resources: $900 000
(c) Ongoing maintenance - 2013/2014 budget: $324 000.
(d) See answer to (e).
(e) As at 10 July 2013 - 12 816 residential customers and 235 organisations have signed up.
(f) Performance measures have been established. Those that can currently be measured at this early stage are exceeding expectations.
* based on 900 000 customers
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