❓ A parliamentary question seeks data on power and gas disconnections across WA regions due to unpaid bills. The response reveals limited data availability, particularly for gas and Synergy's electricity customers, citing resource constraints.
AnsweredQoN 2331Legislative Assembly
QuestionView source ↗
In relation to the following regions, how many customers had their power and gas services disconnected as a result of failure to meet their bills, recorded on a quarterly basis for the financial years 2016-2017 and 2017-2018: (a) the Kimberley; (b) the Pilbara; (c) the Gascoyne; (d) the Mid West; (e) Goldfields-Esperance; (f) the Wheatbelt; (g) Great Southern; (h) the Peel; and (i) the South West?
AnswerView source ↗
Answered
13 February 2018
Responded by
Minister for Energy
Response time
12 days
Gas (Public Utilities Office) (a) – (c) There are no licensed retailers of reticulated gas in these regions and disconnection rates from bottled gas are not reported. (d) – (i) Unknown. These regions are serviced by privately-owned gas retailers who are not required to report on disconnection rates by region.
Electricity (a) – (e) Electricity retailer Horizon Power services the Kimberley, Pilbara, Gascoyne, Mid West and Goldfields-Esperance. Disconnection data provided by Horizon Power is detailed in the attached. [See tabled paper no. ] (f) – (i) Electricity retailer Synergy services over 1 million customers in the Wheatbelt, Great Southern, Peel and South West areas. Synergy advises that to manually extract the data for these segmented areas would take considerable time and resources away from core business. After initial extraction of data, it would need to be trawled through manually to evaluate and categorise data to the requested areas. Registered billing addresses are also not always consistent with the address of disconnections. Due to the volume of work required, it is not considered reasonable or appropriate use of Government resources to provide this information.
Electricity (a) – (e) Electricity retailer Horizon Power services the Kimberley, Pilbara, Gascoyne, Mid West and Goldfields-Esperance. Disconnection data provided by Horizon Power is detailed in the attached. [See tabled paper no. ] (f) – (i) Electricity retailer Synergy services over 1 million customers in the Wheatbelt, Great Southern, Peel and South West areas. Synergy advises that to manually extract the data for these segmented areas would take considerable time and resources away from core business. After initial extraction of data, it would need to be trawled through manually to evaluate and categorise data to the requested areas. Registered billing addresses are also not always consistent with the address of disconnections. Due to the volume of work required, it is not considered reasonable or appropriate use of Government resources to provide this information.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.