❓ A WA parliamentary question probes the Minister for Energy regarding the success of a five-point plan to improve Synergy's customer care and billing platform, specifically requesting performance criteria and related statistics. The Minister's response indicates improvements but refers to publicly available annual reports for specific data.
AnsweredQoN 7660Legislative Assembly
QuestionView source ↗
I refer to the Minister for Energy's announcement on 2 April 2009 that he had personally developed a five point plan with the board and management of Synergy to ensure Western Australians would receive a world-class customer care and billing platform, and I ask:
(a) are there any customer relations performance criteria for Synergy that has improved since the announcement by the Minister, and if yes, what are these customer relations performance criteria; and
(b) can the Minister please specify the statistics for the relevant customer relations performance criteria for the years 2007–08, 2008–09, 2009–10 and 2010–11?
(a) are there any customer relations performance criteria for Synergy that has improved since the announcement by the Minister, and if yes, what are these customer relations performance criteria; and
(b) can the Minister please specify the statistics for the relevant customer relations performance criteria for the years 2007–08, 2008–09, 2009–10 and 2010–11?
AnswerView source ↗
Answered
2 May 2012
Responded by
Minister representing the Minister for Energy
Response time
35 days
a) My announcement of the five point plan did not include any specific performance criteria.
b) I note there has been significant improvement in Synergy's customer service performance, with the vast majority of accounts now being billed accurately according to meter data and being sent on time. Further, the number of complaints received by Synergy has dramatically decreased. Specific statistics are publicly available in Synergy's annual reports.
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b) I note there has been significant improvement in Synergy's customer service performance, with the vast majority of accounts now being billed accurately according to meter data and being sent on time. Further, the number of complaints received by Synergy has dramatically decreased. Specific statistics are publicly available in Synergy's annual reports.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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