❓ WA Parliamentary Question on Notice regarding disconnection warnings and disconnections by energy retailers Synergy and Horizon Power for residential and non-residential customers from January 2017 to June 2018, broken down by non-payment and non-application reasons.
AnsweredQoN 4134Legislative Assembly
QuestionView source ↗
For each energy retailer in Western Australia: (a) How many disconnection warnings were issued for: (i) residential customers; and (ii) non-residential customers: (A) for each month from January 2017 to June 2018; and (b) How many disconnections occurred for: (i) residential customers; and (ii) non-residential customers: (A) for each month from January 2017 to June 2018?
AnswerView source ↗
Answered
20 November 2018
Responded by
Minister for Energy
Response time
12 days
Synergy
(a)(i) Disconnection warnings issued for residential customers
Date
Non-payment
Non-application
Jan-17
13,404
2745
Feb-17
13,777
3674
Mar-17
13,538
3174
Apr-17
11,987
2161
May-17
14,320
1002
Jun-17
12,996
1345
Jul-17
11,424
1408
Aug-17
12,367
1677
Sep-17
10,863
406
Oct-17
12,786
347
Nov-17
11,707
235
Dec-17
9,424
1315
Jan-18
11,550
3690
Feb-18
11,297
10681
Mar-18
11,397
10787
Apr-18
11,555
10851
May-18
13,740
12262
Jun-18
11,907
10668
(ii) Disconnection warnings issued for non-residential customers
Date
Non-payment
Non-application
Jan-17
1,289
884
Feb-17
1,282
1141
Mar-17
1,362
783
Apr-17
1,140
582
May-17
1,533
261
Jun-17
1,243
99
Jul-17
1,222
124
Aug-17
1,242
113
Sep-17
1,083
39
Oct-17
1,145
47
Nov-17
1,295
46
Dec-17
880
147
Jan-18
1,179
300
Feb-18
1,052
691
Mar-18
1,140
923
Apr-18
1,066
947
May-18
1,306
1179
Jun-18
1,044
1066
(b)(i) Disconnections occurring for residential customers
Date
Non-payment
Non-application
Jan-17
1,087
227
Feb-17
1,508
1161
Mar-17
1,540
1404
Apr-17
731
721
May-17
2,518
954
Jun-17
1,267
233
Jul-17
1,754
396
Aug-17
1,651
660
Sep-17
1,471
158
Oct-17
2,148
97
Nov-17
1,496
94
Dec-17
850
82
Jan-18
1,243
585
Feb-18
1,481
1926
Mar-18
973
2640
Apr-18
1,069
2553
May-18
1,839
3144
Jun-18
1,639
2392
(ii) Disconnections occurring for non-residential customers
Date
Non-payment
Non-application
Jan-17
78
79
Feb-17
114
408
Mar-17
110
393
Apr-17
60
149
May-17
7
162
Jun-17
77
24
Jul-17
106
23
Aug-17
175
56
Sep-17
113
10
Oct-17
145
10
Nov-17
95
12
Dec-17
51
12
Jan-18
76
79
Feb-18
99
146
Mar-18
79
210
Apr-18
76
233
May-18
111
277
Jun-18
104
281
Note: the answers provided reflect the number of warnings letters issued and are not based on individual customers.
Horizon Power
(a)(i) Disconnection warnings issued for residential customers
Date
Non-payment
Jan-17
3510
Feb-17
2462
Mar-17
1518
Apr-17
1002
May-17
1288
Jun-17
1131
Jul-17
736
Aug-17
453
Sep-17
373
Oct-17
877
Nov-17
496
Dec-17
302
Jan-18
451
Feb-18
1282
Mar-18
1168
Apr-18
728
May-18
743
Jun-18
759
Note: These numbers relate to disconnection warnings for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnection warnings for non-application (i.e. residential and non-residential) is provided in the Table A.
(ii) Disconnection warnings issued for non-residential customers
Date
Non-payment
Jan-17
631
Feb-17
436
Mar-17
234
Apr-17
198
May-17
207
Jun-17
160
Jul-17
99
Aug-17
113
Sep-17
76
Oct-17
206
Nov-17
73
Dec-17
62
Jan-18
86
Feb-18
181
Mar-18
163
Apr-18
155
May-18
108
Jun-18
128
Note: These numbers relate to disconnection warnings for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnection warnings for non-application (i.e. residential and non-residential) is provided in Table A.
(b)(i) Disconnections occurring for residential customers
Date
Non-payment
Jan-17
251
Feb-17
322
Mar-17
271
Apr-17
95
May-17
228
Jun-17
105
Jul-17
200
Aug-17
142
Sep-17
105
Oct-17
129
Nov-17
117
Dec-17
63
Jan-18
167
Feb-18
143
Mar-18
204
Apr-18
155
May-18
132
Jun-18
141
Note: These numbers relate to disconnection for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnections for non-application (i.e. residential and non-residential) is provided in Table B.
(ii) Disconnections occurring for non-residential customers
Date
Non-payment
Jan-17
12
Feb-17
27
Mar-17
22
Apr-17
6
May-17
20
Jun-17
17
Jul-17
12
Aug-17
7
Sep-17
16
Oct-17
11
Nov-17
11
Dec-17
2
Jan-18
20
Feb-18
17
Mar-18
15
Apr-18
15
May-18
9
Jun-18
8
Note: These numbers relate to disconnection for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnections for non-application (i.e. residential and non-residential) is provided in Table B.
Table A – Horizon Power – Disconnection warnings for non-application
Date
Non-application
Jan-17
53
Feb-17
29
Mar-17
32
Apr-17
36
May-17
37
Jun-17
32
Jul-17
11
Aug-17
32
Sep-17
11
Oct-17
31
Nov-17
27
Dec-17
22
Jan-18
22
Feb-18
26
Mar-18
26
Apr-18
20
May-18
30
Jun-18
17
Table B – Horizon Power – Disconnections for non-application
Date
Non-application
Jan-17
27
Feb-17
37
Mar-17
28
Apr-17
39
May-17
32
Jun-17
27
Jul-17
12
Aug-17
27
Sep-17
25
Oct-17
25
Nov-17
14
Dec-17
12
Jan-18
17
Feb-18
15
Mar-18
15
Apr-18
15
May-18
23
Jun-18
10
(a)(i) Disconnection warnings issued for residential customers
Date
Non-payment
Non-application
Jan-17
13,404
2745
Feb-17
13,777
3674
Mar-17
13,538
3174
Apr-17
11,987
2161
May-17
14,320
1002
Jun-17
12,996
1345
Jul-17
11,424
1408
Aug-17
12,367
1677
Sep-17
10,863
406
Oct-17
12,786
347
Nov-17
11,707
235
Dec-17
9,424
1315
Jan-18
11,550
3690
Feb-18
11,297
10681
Mar-18
11,397
10787
Apr-18
11,555
10851
May-18
13,740
12262
Jun-18
11,907
10668
(ii) Disconnection warnings issued for non-residential customers
Date
Non-payment
Non-application
Jan-17
1,289
884
Feb-17
1,282
1141
Mar-17
1,362
783
Apr-17
1,140
582
May-17
1,533
261
Jun-17
1,243
99
Jul-17
1,222
124
Aug-17
1,242
113
Sep-17
1,083
39
Oct-17
1,145
47
Nov-17
1,295
46
Dec-17
880
147
Jan-18
1,179
300
Feb-18
1,052
691
Mar-18
1,140
923
Apr-18
1,066
947
May-18
1,306
1179
Jun-18
1,044
1066
(b)(i) Disconnections occurring for residential customers
Date
Non-payment
Non-application
Jan-17
1,087
227
Feb-17
1,508
1161
Mar-17
1,540
1404
Apr-17
731
721
May-17
2,518
954
Jun-17
1,267
233
Jul-17
1,754
396
Aug-17
1,651
660
Sep-17
1,471
158
Oct-17
2,148
97
Nov-17
1,496
94
Dec-17
850
82
Jan-18
1,243
585
Feb-18
1,481
1926
Mar-18
973
2640
Apr-18
1,069
2553
May-18
1,839
3144
Jun-18
1,639
2392
(ii) Disconnections occurring for non-residential customers
Date
Non-payment
Non-application
Jan-17
78
79
Feb-17
114
408
Mar-17
110
393
Apr-17
60
149
May-17
7
162
Jun-17
77
24
Jul-17
106
23
Aug-17
175
56
Sep-17
113
10
Oct-17
145
10
Nov-17
95
12
Dec-17
51
12
Jan-18
76
79
Feb-18
99
146
Mar-18
79
210
Apr-18
76
233
May-18
111
277
Jun-18
104
281
Note: the answers provided reflect the number of warnings letters issued and are not based on individual customers.
Horizon Power
(a)(i) Disconnection warnings issued for residential customers
Date
Non-payment
Jan-17
3510
Feb-17
2462
Mar-17
1518
Apr-17
1002
May-17
1288
Jun-17
1131
Jul-17
736
Aug-17
453
Sep-17
373
Oct-17
877
Nov-17
496
Dec-17
302
Jan-18
451
Feb-18
1282
Mar-18
1168
Apr-18
728
May-18
743
Jun-18
759
Note: These numbers relate to disconnection warnings for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnection warnings for non-application (i.e. residential and non-residential) is provided in the Table A.
(ii) Disconnection warnings issued for non-residential customers
Date
Non-payment
Jan-17
631
Feb-17
436
Mar-17
234
Apr-17
198
May-17
207
Jun-17
160
Jul-17
99
Aug-17
113
Sep-17
76
Oct-17
206
Nov-17
73
Dec-17
62
Jan-18
86
Feb-18
181
Mar-18
163
Apr-18
155
May-18
108
Jun-18
128
Note: These numbers relate to disconnection warnings for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnection warnings for non-application (i.e. residential and non-residential) is provided in Table A.
(b)(i) Disconnections occurring for residential customers
Date
Non-payment
Jan-17
251
Feb-17
322
Mar-17
271
Apr-17
95
May-17
228
Jun-17
105
Jul-17
200
Aug-17
142
Sep-17
105
Oct-17
129
Nov-17
117
Dec-17
63
Jan-18
167
Feb-18
143
Mar-18
204
Apr-18
155
May-18
132
Jun-18
141
Note: These numbers relate to disconnection for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnections for non-application (i.e. residential and non-residential) is provided in Table B.
(ii) Disconnections occurring for non-residential customers
Date
Non-payment
Jan-17
12
Feb-17
27
Mar-17
22
Apr-17
6
May-17
20
Jun-17
17
Jul-17
12
Aug-17
7
Sep-17
16
Oct-17
11
Nov-17
11
Dec-17
2
Jan-18
20
Feb-18
17
Mar-18
15
Apr-18
15
May-18
9
Jun-18
8
Note: These numbers relate to disconnection for non-payment only. Horizon Power does not categorise disconnections for non-application as relating to either a residential or non-residential customer, because the customer does not have an account at the time of disconnection. The total number of disconnections for non-application (i.e. residential and non-residential) is provided in Table B.
Table A – Horizon Power – Disconnection warnings for non-application
Date
Non-application
Jan-17
53
Feb-17
29
Mar-17
32
Apr-17
36
May-17
37
Jun-17
32
Jul-17
11
Aug-17
32
Sep-17
11
Oct-17
31
Nov-17
27
Dec-17
22
Jan-18
22
Feb-18
26
Mar-18
26
Apr-18
20
May-18
30
Jun-18
17
Table B – Horizon Power – Disconnections for non-application
Date
Non-application
Jan-17
27
Feb-17
37
Mar-17
28
Apr-17
39
May-17
32
Jun-17
27
Jul-17
12
Aug-17
27
Sep-17
25
Oct-17
25
Nov-17
14
Dec-17
12
Jan-18
17
Feb-18
15
Mar-18
15
Apr-18
15
May-18
23
Jun-18
10
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