Home›Questions on Notice›QoN 1572

❓ Ms. Mettam requests data on complaints received, resolved, and pending across departments, agencies, and GTEs within the Minister's portfolio for specific financial years. The Minister referred the question to QoN 1559.

AnsweredQoN 1572Legislative Assembly

Asked

16 October 2024

Member

Ms L. Mettam

Portfolio

Early Childhood Education; Child Protection; Prevention of Family and Domestic Violence; Community Services

QuestionView source ↗

I refer to each of the Minister’s portfolio responsibilities for departments, agencies, and Government Trading Enterprises (GTE), and I ask: (a) For the 2015-16 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; and (iii) how many complaints were unable to be resolved; (b) For the 2016-17 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; and (iii) how many complaints were unable to be resolved; (c) For the 2023-24 Financial Year (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (d) For the 2024-25 Financial Year to date (with a breakdown by department, agency or GTE): (i) how many complaints were received by the department, agency or GTE; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?