Home›Questions on Notice›QoN 384

❓ Ms. Davies asks about the number of non-standard water service agreements identified due to changes in IT systems and guidelines. The Water Corporation identified a number of customers in 2020-2021 due to IT changes, but none in subsequent periods or due to guideline changes.

AnsweredQoN 384Legislative Assembly

Asked

15 March 2022

Member

Ms M.J. Davies

Portfolio

Water

QuestionView source ↗

On the Water Corporation advice article in relation to non-standard service agreements (https://www.watercorporation.com.au/Help-and-advice/Non-standard-water-service/Non-standard-service/Non-standard-service-agreement), there is a reference that Water Corporation has identified properties that will require a change to their non-standard agreement or require a non-standard agreement for the first time. Please advise: (a) How many of these agreements were found due to changes in IT systems for the individual financial years: (i) 2020-2021; (ii) 2021-2022; and (iii) 2022-to date; and (b) How many of these agreements were found due to changes to guidelines for the individual financial years: (i) 2020-2021; (ii) 2021-2022; and (iii) 2022-to date?

AnswerView source ↗

Answered

14 June 2022

Responded by

Minister for Water

Response time

18 days

(a) (i) In 2020-2021, Water Corporation identified 636 customers, or 756 accounts (as some customers have multiple accounts), who may require a non-standard service agreement regarding the quality of their water or continuity of supply for the first time.They also identified 717 accounts whereby a new/changed non-standard service agreement may be required, relating to flow rate, water pressure or location of meter. (ii)-(iii) None
(b) (i)-(iii) None

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