A WA parliamentary question seeks details on the qualifications, experience, and complaints management training of staff in the Department of Education and Training's Complaints Management Unit.

AnsweredQoN 1150Legislative Assembly
Asked
4 May 2006
Portfolio
Education and Training

QuestionView source ↗

(b) educational qualifications and experience; and (c) specific training and experience in ‘complaints management’ of each person employed in the Complaints Management Unit of the Department of Education and Training?
(c) specific training and experience in ‘complaints management’ of each person employed in the Complaints Management Unit of the Department of Education and Training?
in ‘complaints management’ of each person employed in the Complaints Management Unit of the Department of Education and Training?
(b) Bachelor Physical Education; Teacher's Higher Certificate; Teacher's Certificate. (c) 37 years experience in education, including complaints management and investigative procedures. Training in related legislative and procedural aspects of complaints. (a) Principal Consultant. (b) Bachelor of Arts, Graduate Diploma of Education, Teacher's Higher Certificate, Graduate Diploma of Teacher Librarianship. (c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures. (a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(c) 37 years experience in education, including complaints management and investigative procedures. Training in related legislative and procedural aspects of complaints. (a) Principal Consultant. (b) Bachelor of Arts, Graduate Diploma of Education, Teacher's Higher Certificate, Graduate Diploma of Teacher Librarianship. (c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures. (a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Principal Consultant. (b) Bachelor of Arts, Graduate Diploma of Education, Teacher's Higher Certificate, Graduate Diploma of Teacher Librarianship. (c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures. (a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b) Bachelor of Arts, Graduate Diploma of Education, Teacher's Higher Certificate, Graduate Diploma of Teacher Librarianship. (c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures. (a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures. (a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Senior Consultant (b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b) Advanced Diploma of Business Administration (c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints. (a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Consultant (b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures. (a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Consultant (b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures. (a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Consultant. (b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b-c) 3 rd year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development. (a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(a) Administrative Assistant (b-c) Certificate II Business, and experience and training in complaints management administration.
(b-c) Certificate II Business, and experience and training in complaints management administration.

AnswerView source ↗

Answered
13 June 2006
Responded by
Minister representing the Minister for Education and Training
Response time
40 days
(a) Manager.
(b) Bachelor Physical Education; Teacher's Higher Certificate; Teacher's Certificate.
(c) 37 years experience in education, including complaints management and investigative procedures. Training in related legislative and procedural aspects of complaints.
(a) Principal Consultant.
(b) Bachelor of Arts, Graduate Diploma of Education, Teacher's Higher Certificate, Graduate Diploma of Teacher Librarianship.
(c) 33 years experience in education, human resources and industrial advocacy experience. Training in investigative techniques and procedures.
(a) Senior Consultant
(b) Advanced Diploma of Business Administration
(c) Experience in advocacy, investigative procedures, and policy. Training in related legislative and procedural aspects of complaints.
(a) Consultant
(b-c) 29 years experience in human resources including complaints management. Training in investigative techniques and procedures.
(a) Consultant
(b-c) 25 years experience in human resources, including advocacy. Training in investigative techniques and procedures.
(a) Consultant.
(b-c) 3
rd
year Bachelor of Social Science, and experience and training in complaints management, policy and conducting professional development.
(a) Administrative Assistant
(b-c) Certificate II Business, and experience and training in complaints management administration.

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