❓ A WA parliamentary question on notice requests data on complaints received, resolved, pending, and unresolved by departments and agencies within the Attorney General's portfolio for the 2016-17 and 2017-18 financial years. The response provides a breakdown by agency.
AnsweredQoN 3555Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
20 September 2018
Response time
11 days
The Corruption and Crime Commission:
Complaints about the conduct of the Corruption and Crime Commission, or its officers, can be raised directly with the Commission or with the Parliamentary Inspector for the Corruption and Crime Commission.
(a)(i) 38
(ii) 36
(iii) 2
(iv) 0
(b)(i) 35
(ii) 31
(iii) 4
(iv) 0
The Department of Justice:
Question (a)
2016-17
Former Department of the Attorney General
Former Department of Corrective Services
i
342
4483
ii
342
4483
iii
Nil
Nil
iv
Nil
Nil
Question (b)
2017-18
Customer Feedback Management System (CFMS)
(Attorney General)
Complaints, Compliments or Suggestions (ACCESS) (Corrective Services)
Total for Department of Justice
i
377
3551
3928
ii
375
3366
3741
iii
1
183
184
iv
1
183
184
Note: (b) During the 2017-18 financial year:
iii) 1 complaint was pending action through the CFMS by the Perth Magistrate Court. 183 complaints were pending action through the ACCESS.
iv) 1 complaint was unable to be resolved through the CFMS by 30 June 2018. This complaint was resolved and closed on 27 August 2018. 183 complaints were unable to be resolved through the ACCESS by 30 June 2018.
The Equal Opportunity Commission:
(a)
(i) - (ii) 1
(iii) - (iv) Nil
(b)
(i) - (ii) 4
(iii) - (iv) Nil
The Legal Practice Board will include the Legal Profession Complaints Committee (which is a Committee of the Board):
(a) - (b) None.
LegalAid Western Australia:
(a)
(i) 68.
(ii) to (iv)
68 complaints were closed. Complaints were resolved in one of the following ways:
(b)
(i) 69.
(ii) to (iv)
69 complaints were closed. Complaints were resolved in one of the following ways:
Office of the Commissioner for Children and Young People:
(a) (i) 0
(ii) - (iv) N/A
(b) (i) 0
(ii) - (iv) N/A
Office of the Information Commissioner:
(a)(i) Nil.
(ii)-(iv) Not applicable.
(b)(i) Nil.
(ii)-(iv) Not applicable
Office of the Director of Public Prosecutions:
The Office of the Director of Public Prosecutions registers complaints by calendar years, not financial years.
Accordingly, the following responses are provided for the period 2016 to 2018 inclusive.
(a) & (b):
2016
2017
2018
(i)
16
7
1
(ii)
16
7
1
(iii)
Nil
Nil
Nil
(iv)
Nil
Nil
Nil
State Solicitors Office, Solicitor General's Office:
Incorporated into the Department of Justice.
Complaints about the conduct of the Corruption and Crime Commission, or its officers, can be raised directly with the Commission or with the Parliamentary Inspector for the Corruption and Crime Commission.
(a)(i) 38
(ii) 36
(iii) 2
(iv) 0
(b)(i) 35
(ii) 31
(iii) 4
(iv) 0
The Department of Justice:
Question (a)
2016-17
Former Department of the Attorney General
Former Department of Corrective Services
i
342
4483
ii
342
4483
iii
Nil
Nil
iv
Nil
Nil
Question (b)
2017-18
Customer Feedback Management System (CFMS)
(Attorney General)
Complaints, Compliments or Suggestions (ACCESS) (Corrective Services)
Total for Department of Justice
i
377
3551
3928
ii
375
3366
3741
iii
1
183
184
iv
1
183
184
Note: (b) During the 2017-18 financial year:
iii) 1 complaint was pending action through the CFMS by the Perth Magistrate Court. 183 complaints were pending action through the ACCESS.
iv) 1 complaint was unable to be resolved through the CFMS by 30 June 2018. This complaint was resolved and closed on 27 August 2018. 183 complaints were unable to be resolved through the ACCESS by 30 June 2018.
The Equal Opportunity Commission:
(a)
(i) - (ii) 1
(iii) - (iv) Nil
(b)
(i) - (ii) 4
(iii) - (iv) Nil
The Legal Practice Board will include the Legal Profession Complaints Committee (which is a Committee of the Board):
(a) - (b) None.
LegalAid Western Australia:
(a)
(i) 68.
(ii) to (iv)
68 complaints were closed. Complaints were resolved in one of the following ways:
(b)
(i) 69.
(ii) to (iv)
69 complaints were closed. Complaints were resolved in one of the following ways:
Office of the Commissioner for Children and Young People:
(a) (i) 0
(ii) - (iv) N/A
(b) (i) 0
(ii) - (iv) N/A
Office of the Information Commissioner:
(a)(i) Nil.
(ii)-(iv) Not applicable.
(b)(i) Nil.
(ii)-(iv) Not applicable
Office of the Director of Public Prosecutions:
The Office of the Director of Public Prosecutions registers complaints by calendar years, not financial years.
Accordingly, the following responses are provided for the period 2016 to 2018 inclusive.
(a) & (b):
2016
2017
2018
(i)
16
7
1
(ii)
16
7
1
(iii)
Nil
Nil
Nil
(iv)
Nil
Nil
Nil
State Solicitors Office, Solicitor General's Office:
Incorporated into the Department of Justice.
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