Hon Sue Ellery asks about air-cooling maintenance in WA schools for the week of Feb 8, 2016, including breakdown calls, priority levels, response times, and unresolved faults. The Department of Finance provides detailed figures on calls, prioritisation, response time targets, and instances where targets were met, as well as the number of schools with unresolved faults.

AnsweredQoN 4045Legislative Council
Asked
6 April 2016
Portfolio
Finance

QuestionView source ↗

I refer to maintenance of air-cooling in schools and I ask, for the week beginning 8 February 2016: (a) how many calls to Building Management and Works (BMW) were made from Western Australian schools in relation to air-cooling system breakdowns; (b) of the calls in (a), how many were given the following status: (i) priority one; (ii) priority two; and (iii) priority three; (c) for each of (b)(i) to (b)(iii): (i) what is the maximum time specified for a maintenance crew to visit the school to fix the problem; and (ii) in how many instances was the time specified for the priority level met; and (d) to date, and for each of (b)(i) to (b)(iii), how many schools are yet to have their air-cooling fault repaired?

AnswerView source ↗

Answered
22 June 2016
Responded by
Leader of the House representing the Minister for Finance
Response time
77 days
The Department of Finance advises:
(a)         1,211
(b)
(i)          191
(ii)         906
(iii)        114
(c)
(i)         Priority One:
For work orders issued between 6.00 am and 1.00 pm, attendance must be on the same business day the work order is issued.
For work orders issued between 1.00 pm and 5.00 pm, attendance must be by 9.00 am the next business day after the work order is  issued.
Priority Two:
Attendance within three business days of issue of the work order.
Priority Three:
Attendance within seven business days of issue of the work order.
(ii)        Priority One – 164
Priority Two – 735
Priority Three – 95
(iii)       Priority One – Nil
Priority Two – 3
Priority Three – 1

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