❓ A parliamentary question regarding the management of housing maintenance information, specifically focusing on overcharging by contractors, particularly Programmed Facility Management, and the potential for increased auditing to recoup taxpayer money.
AnsweredQoN 956Legislative Council
QuestionView source ↗
I bring to the Minister's attention the Auditor General's report into the Management of Housing Maintenance Information, and I ask: (a) from 5.7% of work orders audited by the Department, around $1 million is recouped annually from contractors who overcharged maintenance. Can the Minister provide an estimate of how much taxpayer money would be recouped if 50% of work orders were audited, instead of just 5.7%; (b) Programmed Facility Management is a head contractor responsible for maintenance in multiple regions. Is this company still a subsidiary of Persol Group; (c) how long is the Department's maintenance contract with Programmed Facility Management in place for, and what is the annual amount paid to Programmed for this maintenance contract; and (d) 27% of work orders audited were not in line with the Schedules of Rates, and the Auditor General's report notes this was primarily due to contractors claiming higher costs than allowed. What was the total amount overcharged by Programmed Facility Management for the 2024-25 financial year?
AnswerView source ↗
Answered
24 February 2026
Responded by
Parliamentary Secretary to the Minister for Housing and Works
Response time
7 days
I thank the Honourable Member for some notice of the question.
a) This does not form part of the report.
b) The head maintenance contract is with Programmed Facility Management Pty Ltd.
c) Until 30 June 2026, $158.5 million in the 12 months to 30 September 2025.
d) In the 2024-25 financial year, the Business Improvement Quality Assurance recoup process for Programmed Facility Management work orders identified 1,057 work orders overcharged and 76 work orders under charged. This resulted in a total of $338,188.91 being recouped.
a) This does not form part of the report.
b) The head maintenance contract is with Programmed Facility Management Pty Ltd.
c) Until 30 June 2026, $158.5 million in the 12 months to 30 September 2025.
d) In the 2024-25 financial year, the Business Improvement Quality Assurance recoup process for Programmed Facility Management work orders identified 1,057 work orders overcharged and 76 work orders under charged. This resulted in a total of $338,188.91 being recouped.
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