❓ A WA parliamentary question seeks information on the availability of interpreting services for the deaf community within the Deputy Premier's portfolio agencies. The responses reveal varying levels of service provision and awareness.
AnsweredQoN 1223Legislative Assembly
Asked
12 March 2003
Member
Portfolio
Deputy Premier; Treasurer; Minister for Energy
QuestionView source ↗
(1) Will the Deputy Premier list all general and specific services provided verbally by each department and agency within your portfolios, including services delivered by telephone, in person or by other electronic means?
(2) Of these services, will the Deputy Premier list the ones that can be accessed by members of the deaf community using interpreting services provided free of charge by each respective department or agency?
(3) Where interpretative services are not provided free of charge, will the Deputy Premier explain why?
(4) What steps are being taken in each department and agency within your portfolios to improve access to interpreting services for deaf people?
(5) In respect of each of your portfolios, is the provision of interpreting services for deaf people a State or Commonwealth responsibility and, if it is deemed to be a Commonwealth responsibility, why?
(2) Of these services, will the Deputy Premier list the ones that can be accessed by members of the deaf community using interpreting services provided free of charge by each respective department or agency?
(3) Where interpretative services are not provided free of charge, will the Deputy Premier explain why?
(4) What steps are being taken in each department and agency within your portfolios to improve access to interpreting services for deaf people?
(5) In respect of each of your portfolios, is the provision of interpreting services for deaf people a State or Commonwealth responsibility and, if it is deemed to be a Commonwealth responsibility, why?
AnswerView source ↗
Answered
7 May 2003
Response time
56 days
(1) Services are provided in person, by e-mail, telephone, facsimile and on-line through the Internet. (2) To date, the department has neither had demand for, nor used, verbal interpreting services. (3)&(5) Not applicable. (4) Two options relating to telephone communication with the deaf community are currently under investigation. International Centre for Application of Solar Energy (1) - (5) Not applicable Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
International Centre for Application of Solar Energy (1) - (5) Not applicable Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) - (5) Not applicable Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
WA Treasury Corporation (1)-(5) No applicable
(1)-(5) No applicable
International Centre for Application of Solar Energy (1) - (5) Not applicable Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) - (5) Not applicable Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Gas Access Regulation (1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) This agency only provides a reception and general telephone enquiry service. (2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) & (3) To date, no request for an interpreting service has arisen. (4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) & (5) If a request for an interpreting service were to arise, the agency would seek to provide the service free of charge. Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Native Title (1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1)-(5) Nil response Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Western Power (1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) Western Power provides a broad range of services to customers via telephone (131353), email ([email protected]), the corporation's website (www.westernpower.com.au) and in person (363 Wellington Street, Perth). The most common services relate to electricity accounts (payments, change of address, new accounts etc). However, Western Power officers are able to provide advice to customers in all areas of the Corporation's activities as well as on broader matters such as energy efficiency and environmental issues. (2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) Western Power offers a TTY service to customers. This service is available for the cost of a local call (9326 6175). Western Power initiated this service about 4 years ago through Disability Services and the Deaf Society. (3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(3) The local number used for the TTY service is provided at the cost determined by the telecommunications provider. Users calling Western Power's TTY bear the cost. This is in line with arrangements for customers calling Western Power's general customer service line (13 13 53). (4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) Western Power monitors the services it provides to all customers on a continuous basis. A specific need to augment services to the deaf community has not been identified. Western Power currently receives two to three enquiries via TTY each week. (5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(5) Western Power initiated the TTY service of its own accord. The Corporation sought advice from Disability Services and The Deaf Society in implementing this service. Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of Energy (1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) The Office of Energy provides general information on a range of energy-related issues as requested. The Sustainable Energy Development Office within the Office of Energy provides a telephone information service providing information on becoming more energy efficient and using renewable energy in homes and businesses. (2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(2) Deaf people can access these services through the Australian Communication Exchange however, as the Australian Communication Exchange does not have an office in Perth there would be a cost for people using this service to access the information provided by the Office of Energy. The information can be obtained from the Office of Energy and Sustainable Energy Development Office Web sites. The Office of Energy would consider meeting the reasonable cost of interpretive services to access information provided by it where requested. (3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(3) N/A (4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(4) The Office of Energy Disability Service Plan 2001 to 2006 contains a number of strategies for improving access to services by people with disabilities, including deaf people. (5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(5) The Office of Energy will facilitate access to its services by people with disabilities where requested. Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
Office of the Auditor General (1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
(1) No (2)-(5) Not applicable WA Treasury Corporation (1)-(5) No applicable
WA Treasury Corporation (1)-(5) No applicable
(1)-(5) No applicable
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.