❓ A WA parliamentary question on notice requesting data on complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Minister's Environment and Disability Services portfolios for the 2014-15 and 2015-16 financial years. The answer provides a breakdown by agency.
AnsweredQoN 432Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
28 June 2017
Responded by
Minister representing the Minister for Environment; Disability Services
Response time
9 days
Zoological Parks Authority
(a) For the 2014 – 2015 financial year:
(i) – (ii) 84
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 195
(iii) – (iv) Nil
Departments of Parks and Wildlife
(a) For the 2014 – 2015 financial year:
(i) 94
(ii) 93
(iii) Nil
(iv) One
(b) For the 2015 – 2016 financial year:
(i) – (ii) 94
(iii) – (iv) Nil
Botanic Gardens and Parks Authority
(a) For the 2014 – 2015 financial year:
(i) – (ii) 84
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 75
(iii) – (iv) Nil
Disability Service Commission
(a) For the 2014 – 2015 financial year:
(i) 41
(ii) 17
(iii) Six
(iv) Nil
(b) For the 2015 – 2016 financial year:
(i) 42
(ii) 22
(iii) Four
(iv) Nil
Office of Environmental Protection Authority
(a) For the 2014 – 2015 financial year:
(i) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 1
(iii) – (iv) Nil
Office of the Appeals Convenor
Not applicable to the Office of the Appeals Convenor (OAC). Formal complaints regarding the OAC would be addressed to the Minister for Environment.
Department of Environment Regulation
(a) For the 2014 – 2015 financial year:
(i) – (ii) 11
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 14
(iii) – (iv) Nil
(a) For the 2014 – 2015 financial year:
(i) – (ii) 84
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 195
(iii) – (iv) Nil
Departments of Parks and Wildlife
(a) For the 2014 – 2015 financial year:
(i) 94
(ii) 93
(iii) Nil
(iv) One
(b) For the 2015 – 2016 financial year:
(i) – (ii) 94
(iii) – (iv) Nil
Botanic Gardens and Parks Authority
(a) For the 2014 – 2015 financial year:
(i) – (ii) 84
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 75
(iii) – (iv) Nil
Disability Service Commission
(a) For the 2014 – 2015 financial year:
(i) 41
(ii) 17
(iii) Six
(iv) Nil
(b) For the 2015 – 2016 financial year:
(i) 42
(ii) 22
(iii) Four
(iv) Nil
Office of Environmental Protection Authority
(a) For the 2014 – 2015 financial year:
(i) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 1
(iii) – (iv) Nil
Office of the Appeals Convenor
Not applicable to the Office of the Appeals Convenor (OAC). Formal complaints regarding the OAC would be addressed to the Minister for Environment.
Department of Environment Regulation
(a) For the 2014 – 2015 financial year:
(i) – (ii) 11
(iii) – (iv) Nil
(b) For the 2015 – 2016 financial year:
(i) – (ii) 14
(iii) – (iv) Nil
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