A WA parliamentary question regarding the Planning and Infrastructure Minister's office response times to written correspondence, review of procedures, and commitment to clearing outstanding correspondence by a specific date. The Minister outlines the volume of correspondence received and the office's approach to managing it.

AnsweredQoN 2931Legislative Assembly
Asked
15 June 2004
Portfolio
Planning and Infrastructure

QuestionView source ↗

(b) what is the target response time, to written correspondence, for the Ministerial office and/or Department; (c) if the procedures will be reviewed to reduce the time taken to respond to written correspondence; and (d) if the Minister will undertake to clear outstanding correspondence before 31 August 2004?
(c) if the procedures will be reviewed to reduce the time taken to respond to written correspondence; and (d) if the Minister will undertake to clear outstanding correspondence before 31 August 2004?
(d) if the Minister will undertake to clear outstanding correspondence before 31 August 2004?
b) Correspondence is acknowledged immediately and every attempt is made to respond within 4 weeks. c) Correspondence procedures are constantly reviewed to ensure that timely responses are provided. d) Outstanding correspondence is continually followed up.
c) Correspondence procedures are constantly reviewed to ensure that timely responses are provided. d) Outstanding correspondence is continually followed up.
d) Outstanding correspondence is continually followed up.

AnswerView source ↗

Answered
14 September 2004
Responded by
Minister for Planning and Infrastructure
Response time
91 days
a) My Ministerial Office has received almost 50,000 pieces of correspondence and advice since February 2001. Many of these are complex issues requiring detailed examination and investigation.
b) Correspondence is acknowledged immediately and every attempt is made to respond within 4 weeks.
c) Correspondence procedures are constantly reviewed to ensure that timely responses are provided.
d) Outstanding correspondence is continually followed up.

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