❓ A WA parliamentary question regarding staffing and strategies implemented to address problems identified in a review of the Department of Education and Training's Complaints Management Unit (CMU). The Minister's response indicates that additional staff were appointed and strategies were adopted to address the issues.
AnsweredQoN 922Legislative Council
QuestionView source ↗
DEPARTMENT OF EDUCATION AND TRAINING - COMPLAINTS MANAGEMENT UNIT
I refer the minister to the complaints management review issued by the Department of Education and Training in March 2006. (1) Prior to 16 October 2006, were any additional staff appointed to the complaints management unit to assist with the problems within the CMU as identified in the review; and, if not, why not? (2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH
I refer the minister to the complaints management review issued by the Department of Education and Training in March 2006. (1) Prior to 16 October 2006, were any additional staff appointed to the complaints management unit to assist with the problems within the CMU as identified in the review; and, if not, why not? (2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH
AnswerView source ↗
I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(1) Prior to 16 October 2006, were any additional staff appointed to the complaints management unit to assist with the problems within the CMU as identified in the review; and, if not, why not? (2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(1) Prior to 16 October 2006, were any additional staff appointed to the complaints management unit to assist with the problems within the CMU as identified in the review; and, if not, why not? (2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(2) Prior to 16 October 2006, were any strategies adopted by the Department of Education and Training to assist in overcoming the numerous problems within the CMU as identified in the review? (3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(3) If yes, what were these strategies; and, if no, why not? Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
Hon LJILJANNA RAVLICH replied: I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
I thank the member for some notice of this question. (1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(1) Yes. A 0.5 additional position was approved in June 2006, and a further two positions in August 2006. The complaints management unit is currently fully staffed. (2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(2) Yes. (3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
(3) Strategies adopted were: briefings provided to all staff via e-mail and the department’s internal newspaper School Matters on the internal review and its recommendations; creation of a senior position within the Department of Education and Training with responsibility for the complaints management unit, entitled director, professional standards; an internal complaints committee created within the Department of Education and Training to follow through on the internal review’s recommendations; and an increase in the staffing resources of the complaints management unit by 2.5 full-time staff.
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