❓ An inquiry into Synergy's engagement with McKinsey & Company regarding a business efficiency program, specifically questioning the cost, potential contract extensions, and recommendations related to call centre operations.
AnsweredQoN 4546Legislative Assembly
QuestionView source ↗
I refer to Synergy’s
engagement of McKinsey & Company as part of its “business efficiency programme”, and I ask: (a) has McKinsey
completed its services to Synergy in relation to the business efficiency
programme and advice concerning efficiency measures; (b) If yes, what was the
final cost of McKinsey’s services; (c) has McKinsey
requested an extension of the contract in order to provide further advice to
Synergy in relation to efficiency measures; (d) If yes to (c), was that
request agreed to or approved; (e) If no to (c), why not; (f) did one
recommendation from McKinsey include moving Synergy call centre operators “off
shore” or interstate; and (g) If yes to (f), has this
recommendation been agreed to?
engagement of McKinsey & Company as part of its “business efficiency programme”, and I ask: (a) has McKinsey
completed its services to Synergy in relation to the business efficiency
programme and advice concerning efficiency measures; (b) If yes, what was the
final cost of McKinsey’s services; (c) has McKinsey
requested an extension of the contract in order to provide further advice to
Synergy in relation to efficiency measures; (d) If yes to (c), was that
request agreed to or approved; (e) If no to (c), why not; (f) did one
recommendation from McKinsey include moving Synergy call centre operators “off
shore” or interstate; and (g) If yes to (f), has this
recommendation been agreed to?
AnswerView source ↗
Answered
14 October 2015
Responded by
Minister for Energy
Response time
34 days
(a) No
(b) Not applicable
(c) No
(d) Not applicable
(e) McKinsey are still working within current contract timeframes.
(f) No
(g) Not applicable
(b) Not applicable
(c) No
(d) Not applicable
(e) McKinsey are still working within current contract timeframes.
(f) No
(g) Not applicable
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