This Question on Notice seeks clarification on the complaints process within the Department of Jobs, Tourism, Science and Innovation, specifically regarding complainant feedback and review options. The answer indicates a process for feedback and avenues for review.

AnsweredQoN 373Legislative Council
Asked
12 August 2025
Portfolio
State Development

QuestionView source ↗

I refer to the complaints process for the Department of Jobs, Tourism, Science and Innovation, and I ask: (a) are complainants given the opportunity to respond to preliminary findings or draft outcomes before the Department finalises its position; (b) if no to (a), why not; and (c) what review or appeal options are available to complainants dissatisfied with how their matter has been handled or resolved?

AnswerView source ↗

Answered
16 September 2025
Responded by
Leader of the House representing the Minister for State Development
Response time
9 days
(a) Yes.
(b) Not Applicable.
(c) Complainants can contact the Department directly with queries, to request further information or to seek a formal review. Additionally, complainants may also choose to contact the Ombudsman Western Australia at any time.

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