❓ For each Department and Agency within the Minister’s portfolios, - (1) Does the agency have a complaints management unit? (2) If yes to (1), how many complaints have been received by the agency since
AnsweredQoN 1308Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
AnswerView source ↗
Answered
26 November 2009
Responded by
Minister for Environment
Response time
36 days
Conservation / Wildlife Complaints Category Sub-category Wildlife Conservation Act 1950 Fauna Flora Miscellaneous Conservation and Land Management Act 1984 State forest and timber reserve Terrestrial conservation reserve Marine reserves Agriculture and Related Resources Protection Act 1976 Illegal keeping of declared animals Illegal importation of declared animals Sandalwood Act 1929 Illegal taking and selling of sandalwood Other (4) See the sub-categories listed in the answer to (3). (5) See the answer to (2). (6) None are known by DEC to be under investigation by the CCC. Office of the Appeals Convenor (1-6) Please see answer to Legislative Council Question on Notice 1076. Swan River Trust (1-6) Please see answer to Legislative Council Question on Notice 1076. Botanical Gardens and Parks Authority (1) Yes (2) 62 (for the period 23 September 2008 to 21 October 2009) (3) Bookings; Events; Fire Safety; Infrastructure; Lessees; Products and Services; Memorials; Parking; Public; Public Health and Safety; Toilets; Security; Signage; Staff. (4) Bookings - Issues relating to booking weddings or corporate, social or other functions; Events - Issues relating to concerts, the outdoor cinema or the Kings Park Festival; Fire Safety - Issues relating to possible fire hazards; Infrastructure - Issues relating to infrastructure such as drinking fountains, seating, pavilions, BBQs; Lessees - Issues relating to the products, services or premises of lessees of cafes or other businesses on designated lands; Products and Services - Issues relating to the Authority's products or services, opening times, etc; Memorials - Issues relating to the use memorials e.g. for sporting activities; Parking - Issues relating to parking such as number of bays available, or limited parking available during events; Public - Issues relating to the behaviour of members of the public; Public Health and Safety - Issues relating to health and safety hazards such as rubbish, dogs, pathways, trees; Toilets - Issues relating to public toilet facilities; Security - Issues relating to security such as lighting, vandalism, graffiti, security presence; Signage - Issues relating to signage including directional and interpretive; Staff - Issues relating to staff interactions with members of the public; (5) Bookings - 5; Events - 4; Fire Safety - 1; Infrastructure - 4; Lessees - 12; Products and Services - 2; Memorials - 2; Parking - 3; Public - 4; Public Health and Safety - 15; Toilets - 5; Security - 1; Signage - 4; (6) Nil Perth Zoo (1) Perth Zoo does not have a complaints management unit. (2) Perth Zoo has a complaints management process that has recorded 214 complaints since 23 September 2008. (3) The categories of complaints received are: a. Commercial Products b. Facilities and Services c. Animals and Exhibits d. Other (4) The nature of complaints include: a. Commercial Issues: products, services, prices at café, admission price b. Facilities and Services: access, Zoo facilities, customer service, smoking issues c. Animal Issues: exhibits, animals held and animals off display due to work in the Zoo d. Other (5) The percentage of complaints falling into each category: a. Commercial Issues - 32.5% b. Facilities and Services - 19% c. Animal Issues - 41.5% d. Other - 7% (6) No complaints are under investigation by the Corruption and Crime Commission Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
(5) See the answer to (2). (6) None are known by DEC to be under investigation by the CCC. Office of the Appeals Convenor (1-6) Please see answer to Legislative Council Question on Notice 1076. Swan River Trust (1-6) Please see answer to Legislative Council Question on Notice 1076. Botanical Gardens and Parks Authority (1) Yes (2) 62 (for the period 23 September 2008 to 21 October 2009) (3) Bookings; Events; Fire Safety; Infrastructure; Lessees; Products and Services; Memorials; Parking; Public; Public Health and Safety; Toilets; Security; Signage; Staff. (4) Bookings - Issues relating to booking weddings or corporate, social or other functions; Events - Issues relating to concerts, the outdoor cinema or the Kings Park Festival; Fire Safety - Issues relating to possible fire hazards; Infrastructure - Issues relating to infrastructure such as drinking fountains, seating, pavilions, BBQs; Lessees - Issues relating to the products, services or premises of lessees of cafes or other businesses on designated lands; Products and Services - Issues relating to the Authority's products or services, opening times, etc; Memorials - Issues relating to the use memorials e.g. for sporting activities; Parking - Issues relating to parking such as number of bays available, or limited parking available during events; Public - Issues relating to the behaviour of members of the public; Public Health and Safety - Issues relating to health and safety hazards such as rubbish, dogs, pathways, trees; Toilets - Issues relating to public toilet facilities; Security - Issues relating to security such as lighting, vandalism, graffiti, security presence; Signage - Issues relating to signage including directional and interpretive; Staff - Issues relating to staff interactions with members of the public; (5) Bookings - 5; Events - 4; Fire Safety - 1; Infrastructure - 4; Lessees - 12; Products and Services - 2; Memorials - 2; Parking - 3; Public - 4; Public Health and Safety - 15; Toilets - 5; Security - 1; Signage - 4; (6) Nil Perth Zoo (1) Perth Zoo does not have a complaints management unit. (2) Perth Zoo has a complaints management process that has recorded 214 complaints since 23 September 2008. (3) The categories of complaints received are: a. Commercial Products b. Facilities and Services c. Animals and Exhibits d. Other (4) The nature of complaints include: a. Commercial Issues: products, services, prices at café, admission price b. Facilities and Services: access, Zoo facilities, customer service, smoking issues c. Animal Issues: exhibits, animals held and animals off display due to work in the Zoo d. Other (5) The percentage of complaints falling into each category: a. Commercial Issues - 32.5% b. Facilities and Services - 19% c. Animal Issues - 41.5% d. Other - 7% (6) No complaints are under investigation by the Corruption and Crime Commission Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
(5) See the answer to (2). (6) None are known by DEC to be under investigation by the CCC. Office of the Appeals Convenor (1-6) Please see answer to Legislative Council Question on Notice 1076. Swan River Trust (1-6) Please see answer to Legislative Council Question on Notice 1076. Botanical Gardens and Parks Authority (1) Yes (2) 62 (for the period 23 September 2008 to 21 October 2009) (3) Bookings; Events; Fire Safety; Infrastructure; Lessees; Products and Services; Memorials; Parking; Public; Public Health and Safety; Toilets; Security; Signage; Staff. (4) Bookings - Issues relating to booking weddings or corporate, social or other functions; Events - Issues relating to concerts, the outdoor cinema or the Kings Park Festival; Fire Safety - Issues relating to possible fire hazards; Infrastructure - Issues relating to infrastructure such as drinking fountains, seating, pavilions, BBQs; Lessees - Issues relating to the products, services or premises of lessees of cafes or other businesses on designated lands; Products and Services - Issues relating to the Authority's products or services, opening times, etc; Memorials - Issues relating to the use memorials e.g. for sporting activities; Parking - Issues relating to parking such as number of bays available, or limited parking available during events; Public - Issues relating to the behaviour of members of the public; Public Health and Safety - Issues relating to health and safety hazards such as rubbish, dogs, pathways, trees; Toilets - Issues relating to public toilet facilities; Security - Issues relating to security such as lighting, vandalism, graffiti, security presence; Signage - Issues relating to signage including directional and interpretive; Staff - Issues relating to staff interactions with members of the public; (5) Bookings - 5; Events - 4; Fire Safety - 1; Infrastructure - 4; Lessees - 12; Products and Services - 2; Memorials - 2; Parking - 3; Public - 4; Public Health and Safety - 15; Toilets - 5; Security - 1; Signage - 4; (6) Nil Perth Zoo (1) Perth Zoo does not have a complaints management unit. (2) Perth Zoo has a complaints management process that has recorded 214 complaints since 23 September 2008. (3) The categories of complaints received are: a. Commercial Products b. Facilities and Services c. Animals and Exhibits d. Other (4) The nature of complaints include: a. Commercial Issues: products, services, prices at café, admission price b. Facilities and Services: access, Zoo facilities, customer service, smoking issues c. Animal Issues: exhibits, animals held and animals off display due to work in the Zoo d. Other (5) The percentage of complaints falling into each category: a. Commercial Issues - 32.5% b. Facilities and Services - 19% c. Animal Issues - 41.5% d. Other - 7% (6) No complaints are under investigation by the Corruption and Crime Commission Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on http://www.rtlib.com
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