Hon Dr Steve Thomas asks about residential disconnection notices, actual disconnections, and Hardship Utility Grant Scheme applications/payments for Synergy and Horizon Power from September to November 2023. The Parliamentary Secretary provides the data in tabular form.

AnsweredQoN 628Legislative Council
Asked
30 May 2024
Portfolio
Energy

QuestionView source ↗

SYNERGY AND HORIZON
POWER — DISCONNECTIONS
628. Hon Dr STEVE THOMAS to the parliamentary secretary
representing the Minister for Energy:
I refer to Synergy and Horizon
Energy.
(1) How many
residential disconnection notices were issued for each entity and for each
month from 1 September 2023 to 30 November 2023?
(2) How many
residential disconnections occurred for each entity and for each month from 1
September 2023 to 30 November 2023?
(3) What was the
number of applications received and hardship utility grant scheme payments made
in that period for each entity and for each month from 1 September 2023 to 30
November 2023?

AnswerView source ↗

I thank the honourable member for
some notice of the question. On behalf of the Minister for Energy, I provide
the following answer. It is in tabular form and I seek leave to have it
incorporated in Hansard .
[Leave granted for the following
material to be incorporated.]
(1)–(2) Synergy
residential disconnections for non-payment
�Month
Notices.
Issued
Completed
�September
2023
884
677
�October
2023
1,303
940
�November
2023
1,267
982
Horizon Power residential
disconnections for non-payment
� Month
Notices
Issued
Completed
�September
2023
1,046
223
�October
2023
1,038
210
�November
2023
1,595
306
Note:
these figures do not include disconnections undertaken due to consumption
without an account
(3) Synergy- Hardship Utility Grants Scheme
Month
Applications
received
Granted
�September
2023
931
857
�October
2023
1,088
1,009
�November
2023
1,242
1,115
Horizon Power Hardship
Utility Grants Scheme
Month
Applications
received
Granted
September
2023
31
29
October
2023
23
22
November
2023
34
31

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