Dr. Thomas inquires about Homeswest contractors' obligation to contact tenants before attending their homes for quotes or work. The Department of Housing and Works clarifies the contact procedure for routine, priority, and emergency maintenance.

AnsweredQoN 2327Legislative Assembly
Asked
12 June 2007
Portfolio
Housing and Works

QuestionView source ↗

(1) Are Homeswest contractors obliged to contact tenants prior to attending homes for quotes or work to ensure that somebody will be at the home?
(2) If not, why not?

AnswerView source ↗

Answered
14 August 2007
Responded by
Minister for Housing and Works
Response time
63 days
The Department of Housing and Works advises
(1) Contractors are requested to telephone tenants for all routine and priority job orders.
(2) Emergency maintenance jobs do not require a telephone call due to the short timeframe involved.
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