❓ Mr Watson questions Synergy's policy of only issuing cheque refunds for feed-in tariff credits and delaying payments until the end of the financial year. Synergy explains system limitations and cost considerations.
AnsweredQoN 4307Legislative Assembly
QuestionView source ↗
(1) When a customer has built up a credit from the feed in tariff over what they have consumed and have requested a payment for that amount, why does Synergy only allow for the payment to be made by cheque and not electronic funds transfer; and
(a) why does Synergy insist on waiting for the end of the financial year to make the payment instead of half yearly or quarterly?
(a) why does Synergy insist on waiting for the end of the financial year to make the payment instead of half yearly or quarterly?
AnswerView source ↗
Answered
16 February 2011
Responded by
Minister representing the Minister for Energy
Response time
98 days
(1) Synergy does not currently issue electronic refunds for customers in credit, as the interface between its billing and finance and accounting systems is only set-up to allow cheque refunds. Synergy is currently in the process of developing changes to its systems to enable electronic funds payments to customers.
(a) Synergy's terms and conditions indicate if a customer is in credit for $45 or more as at 30 June each year, then Synergy will pay the balance to the customer. However, that does not prevent customers contacting Synergy in writing or by telephone and requesting a payment from Synergy at any time, for customers whose accounts are in credit for more than $100. It would be cost prohibitive for Synergy to make automatic payments on a more regular basis.
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(a) Synergy's terms and conditions indicate if a customer is in credit for $45 or more as at 30 June each year, then Synergy will pay the balance to the customer. However, that does not prevent customers contacting Synergy in writing or by telephone and requesting a payment from Synergy at any time, for customers whose accounts are in credit for more than $100. It would be cost prohibitive for Synergy to make automatic payments on a more regular basis.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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