❓ Hon Alison Xamon asks about the nature, status, and resolution of 4,344 complaints lodged with the Department of Justice, as reported in their 2018-19 Annual Report. The Department provides limited information, citing system limitations for tracking certain data.
AnsweredQoN 2830Legislative Council
QuestionView source ↗
I refer to the Department of Justice Annual Report
2018-19 , Customer Feedback, and I ask, of the 4,344 complaints lodged: (a) what was the nature of these complaints; (b) how many of these complaints are ongoing; (c) were any complaints closed and then subsequently
re-opened; (d) if yes to (c), how many; and (e) how many of the total number of complaints were resolved, to the satisfaction of the complainant?
2018-19 , Customer Feedback, and I ask, of the 4,344 complaints lodged: (a) what was the nature of these complaints; (b) how many of these complaints are ongoing; (c) were any complaints closed and then subsequently
re-opened; (d) if yes to (c), how many; and (e) how many of the total number of complaints were resolved, to the satisfaction of the complainant?
AnswerView source ↗
Answered
31 March 2020
Responded by
Minister for Environment representing the Minister for Corrective Services
Response time
8 days
(a) Complaints are categorised into 21 categories which contain 116 sub categories. The highest ranking categories (total number and percentage) include:
(b) One (as at 23 March 2020).
(c) The Department’s complaints management system is not configured to report on this.
(d) Not applicable.
(e) The Department’s complaints management system is not configured to report on this.
(b) One (as at 23 March 2020).
(c) The Department’s complaints management system is not configured to report on this.
(d) Not applicable.
(e) The Department’s complaints management system is not configured to report on this.
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