❓ WA Parliament QoN regarding maintenance requests for Government Regional Officer Housing (GROH) over the past 5 years, detailing volumes, types, resolution times, and rework rates across different regions.
AnsweredQoN 1360Legislative Assembly
QuestionView source ↗
I refer to Question on Notice 687, asked on the 15th October 2025, and ask: (a) How may maintenance requests were lodged for Government Regional Officer Housing (GROH) per year, for the last 5 years, disaggregated by region; (b) What were the types/categories of maintenance requests lodged for GROH in the last financial year; (c) For maintenance requests lodged in the last 5 years, what was the average wait time between the requests being lodged and being resolved, disaggregated by region, and by year; and (d) How many maintenance requests were returned or re-opened in the last 2 years, disaggregated by region and year?
AnswerView source ↗
Answered
17 February 2026
Responded by
Minister for Housing and Works
Response time
4 days
a) Work Orders issued to GROH properties:
Region
2020-21
2021-22
2022-23
2023-24
2024-25
East Kimberley
2,038
2,004
2,233
2,524
2,541
Goldfields
1,861
2,013
2,200
2,411
2,537
Great Southern
794
993
945
910
977
Midwest/Gascoyne
2,252
2,279
2,356
2,391
2,391
Pilbara
4,519
4,247
4,769
5,026
5,717
Southwest
511
450
498
500
498
West Kimberley
2,496
2,278
2,462
2,554
2,974
Wheatbelt
2,200
2,313
2,343
2,477
2,593
b) Trade categories of requests lodged for GROH in the last financial year include pest control, fencing, gas, electrical, floor covering, carpentry, air conditioning, cleaning, general repairs, glazing, painting, plumbing and drainage, tree management, reticulation, and miscellaneous.
c) To complete works, access is required to be provided by the tenant, with delays in gaining access to properties included in figures provided.
Average time taken to complete work orders for GROH properties (days):
Region
2020-21
2021-22
2022-23
2023-24
2024-25
East Kimberley
5
6
8
10
8
Goldfields
7
8
7
7
7
Great Southern
9
8
9
9
10
Midwest/Gascoyne
7
16
17
10
8
Pilbara
7
14
10
9
17
Southwest
7
11
13
8
10
West Kimberley
6
7
10
9
8
Wheatbelt
7
9
8
8
11
d) The complexity of some works require multiple visits to complete the work order.
Volume of GROH property work orders returned for rework or rectification:
Region
2023-24
2024-25
East Kimberley
119
149
Goldfields
45
59
Great Southern
27
13
Midwest/Gascoyne
85
108
Pilbara
126
160
Southwest
14
6
West Kimberley
107
122
Wheatbelt
47
65
Region
2020-21
2021-22
2022-23
2023-24
2024-25
East Kimberley
2,038
2,004
2,233
2,524
2,541
Goldfields
1,861
2,013
2,200
2,411
2,537
Great Southern
794
993
945
910
977
Midwest/Gascoyne
2,252
2,279
2,356
2,391
2,391
Pilbara
4,519
4,247
4,769
5,026
5,717
Southwest
511
450
498
500
498
West Kimberley
2,496
2,278
2,462
2,554
2,974
Wheatbelt
2,200
2,313
2,343
2,477
2,593
b) Trade categories of requests lodged for GROH in the last financial year include pest control, fencing, gas, electrical, floor covering, carpentry, air conditioning, cleaning, general repairs, glazing, painting, plumbing and drainage, tree management, reticulation, and miscellaneous.
c) To complete works, access is required to be provided by the tenant, with delays in gaining access to properties included in figures provided.
Average time taken to complete work orders for GROH properties (days):
Region
2020-21
2021-22
2022-23
2023-24
2024-25
East Kimberley
5
6
8
10
8
Goldfields
7
8
7
7
7
Great Southern
9
8
9
9
10
Midwest/Gascoyne
7
16
17
10
8
Pilbara
7
14
10
9
17
Southwest
7
11
13
8
10
West Kimberley
6
7
10
9
8
Wheatbelt
7
9
8
8
11
d) The complexity of some works require multiple visits to complete the work order.
Volume of GROH property work orders returned for rework or rectification:
Region
2023-24
2024-25
East Kimberley
119
149
Goldfields
45
59
Great Southern
27
13
Midwest/Gascoyne
85
108
Pilbara
126
160
Southwest
14
6
West Kimberley
107
122
Wheatbelt
47
65
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