❓ Ms. Freeman questions the Department of Housing about the change from an 1800 to a 1300 number for maintenance reporting, seeking details on the reasons, costs, and savings associated with the change. The Department clarifies the timeline, rationale, and costs, noting they didn't directly operate the 1800 number.
AnsweredQoN 4677Legislative Assembly
QuestionView source ↗
With reference to the Department of Housing’s contact number for reporting maintenance issues:
(a) when did the Department change the phone number for reporting maintenance issues from the previous 1800 number to the current 1300 number;
(b) what was the Department’s reason for changing this number;
(c) prior to changing, on average, how much did the Department spend each month in terms of line rental and call costs to operate the 1800 number;
(d) currently, on average, how much does the Department spend each month in terms of line rental and call costs to operate the 1300 number; and
(e) what savings to the Department do the changes (including any associated changes in internal structure) from a 1800 number to a 1300 number represent?
(a) when did the Department change the phone number for reporting maintenance issues from the previous 1800 number to the current 1300 number;
(b) what was the Department’s reason for changing this number;
(c) prior to changing, on average, how much did the Department spend each month in terms of line rental and call costs to operate the 1800 number;
(d) currently, on average, how much does the Department spend each month in terms of line rental and call costs to operate the 1300 number; and
(e) what savings to the Department do the changes (including any associated changes in internal structure) from a 1800 number to a 1300 number represent?
AnswerView source ↗
Answered
5 April 2011
Responded by
Minister for Housing
Response time
42 days
The
Department of Housing
advises:
(a) In July 2009 the Department implemented a customer contact centre providing a single 1300 number for reporting all maintenance.
The 1800 number was continued for a short period of time while tenants were educated about the Department's transition to the new 1300 number.
(b) To simplify the reporting of maintenance and to ensure consistency across all regions.
(c) The Department did not operate a 1800 number for maintenance. The 1800 number was provided as part of a maintenance contract.
(d) $2 320.60.
(e) Not applicable
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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Department of Housing
advises:
(a) In July 2009 the Department implemented a customer contact centre providing a single 1300 number for reporting all maintenance.
The 1800 number was continued for a short period of time while tenants were educated about the Department's transition to the new 1300 number.
(b) To simplify the reporting of maintenance and to ensure consistency across all regions.
(c) The Department did not operate a 1800 number for maintenance. The 1800 number was provided as part of a maintenance contract.
(d) $2 320.60.
(e) Not applicable
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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