A parliamentary question seeks information on the Education and Training portfolio's policy regarding vexatious complainants, revealing one instance where the matter was referred back to the school.

AnsweredQoN 2876Legislative Assembly
Asked
1 June 2004
Portfolio
Education and Training

QuestionView source ↗

(1) Does the Complaints Management Unit have a policy for dealing with vexatious complainants?
(2) If yes to (2), what is the nature of the policy dealing with vexatious complainants?
(3) If yes to (2) how many complainants have been classified as ‘vexatious’ and what sanctions have been applied to them?
(4) If no to (2), has the Complaints Management Unit considered a policy for vexatious complainants and if not, why not?

AnswerView source ↗

Answered
18 August 2004
Responded by
Minister for Education and Training
Response time
78 days
(2) The Disputes and Complaints policy states: ?The principal, director or manager can reject a complaint that in their opinion is vexatious, trivial or without substance; or does not warrant further action taking into account the provisions of this policy.? (3) One. As the child was of primary school age the matter was referred to the school to manage. (4) Not applicable.
?The principal, director or manager can reject a complaint that in their opinion is vexatious, trivial or without substance; or does not warrant further action taking into account the provisions of this policy.? (3) One. As the child was of primary school age the matter was referred to the school to manage. (4) Not applicable.
(3) One. As the child was of primary school age the matter was referred to the school to manage. (4) Not applicable.
(4) Not applicable.

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