❓ A WA parliamentary question reveals the Department of Health's purchasing cards were suspended due to a $700,000 debt, requiring an emergency payment. This was the second such incident this year, prompting the minister to address administrative failures.
AnsweredQoN 451Legislative Assembly
QuestionView source ↗
I refer the minister to his media statement dated 8 August 2004, in which he claimed that the health system was on the mend due to “responsible management”. (1) Can the minister confirm that credit on Department of Health purchasing cards was cancelled by the ANZ Bank last week because of a $700 000 debt? (2) Can the minister also confirm that credit was restored only after the department was forced to make an emergency payment of $600 000? (3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY
AnswerView source ↗
(1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(1) Can the minister confirm that credit on Department of Health purchasing cards was cancelled by the ANZ Bank last week because of a $700 000 debt? (2) Can the minister also confirm that credit was restored only after the department was forced to make an emergency payment of $600 000? (3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(2) Can the minister also confirm that credit was restored only after the department was forced to make an emergency payment of $600 000? (3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended.
Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
We apologise for any inconvenience caused. Please contact me if you require further information.
Please contact me if you require further information.
(1) Can the minister confirm that credit on Department of Health purchasing cards was cancelled by the ANZ Bank last week because of a $700 000 debt? (2) Can the minister also confirm that credit was restored only after the department was forced to make an emergency payment of $600 000? (3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(2) Can the minister also confirm that credit was restored only after the department was forced to make an emergency payment of $600 000? (3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(3) Was this in fact the second time this year that credit on the cards has been cancelled? Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY replied: (1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
(1)-(3) I thank the member for some notice of the question. It has enabled me to get the necessary information. It was not last week. It was on Friday, 6 August. Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr D.F. Barron-Sullivan: Then that is okay then. Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY: No, it is not; not at all. Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr P.G. Pendal interjected. Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
Mr J.A. McGINTY: If the member thinks that Friday, 6 August was last week, then it is time he retired! An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
An issue arose on Friday, 6 August, at 5.15 pm, in which an internal e-mail advised Department of Health Royal Street credit card holders that the account had been suspended as a result of delayed payment by the department. The e-mail in question is signed by Trevor Thorpe, asset management officer, finance directorate, Department of Health, and states - Dear Cardholder, We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended. Sorry; it does not quite read that way. I will read it again - We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account has been system suspended. I suspect that the way I read it first up is the way it is intended to be read. It continues - The suspension is due to the account being in arrears at 14-July-2004 for $726,440.83. Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information. The delayed payments relate to credit card holders within the department taking too long to certify accounts. Staff in the department overzealously passed on this problem to the provider to achieve faster compliance by the Department of Health staff, rather than drawing it to the attention of senior management as they had previously been instructed. The matter was immediately brought to the attention of senior management. It was resolved with the credit card provider early on the Saturday morning, when the suspension was lifted. It is unfortunate that the brief suspension occurred. It could have been avoided through less zealous action on the part of administrative staff. A similar event occurred earlier this year. At that stage explicit instructions were given to staff that this should not occur and that internal processing matters should be dealt with internally rather be than passed on to the external provider. The instructions were not followed, hence the second occurrence. These events disclose a cavalier approach by some staff that is not condoned. The Government recently let a whole-of-government contract for credit card arrangements, and these revised processes are designed to ensure that these administrative failures do not occur in the future. The transition to the new arrangements is occurring and will be complete by the end of September.
We have been advised by the ANZ Bank that Royal Street’s Visa Purchasing Card Account system has been suspended.
Between 14-July-2004 and today only $27,109.59 has been paid. ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
ANZ have advised that the cards cannot be used until payment of $428,836.56 has been received. Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
Government policy states that fees and charges should not be incurred for exceeding payment terms. If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
If your card account has an outstanding balance , please arrange immediate payment. If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
If you have paid your card account, please disregard this email. We apologise for any inconvenience caused. Please contact me if you require further information.
We apologise for any inconvenience caused. Please contact me if you require further information.
Please contact me if you require further information.
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