Opposition questions the Health Minister about hygiene KPIs in Serco's contract for Fiona Stanley Hospital, given negative UK reports. The Minister assures that cleaning will be a KPI if Serco is contracted.

AnsweredQoN 332Legislative Assembly
Asked
26 May 2011
Portfolio
Health

QuestionView source ↗

FIONA STANLEY HOSPITAL — SERCO
I have a supplementary question. If Serco is appointed despite these UK reports, will the minister guarantee that in any contracts with the government, if there are any hygiene issues in relation to its contract, that will be a key performance indicator around which Serco’s contract can be terminated? Dr K.D. HAMES

AnswerView source ↗

I think it would be fairly likely that anyone who had a contract whose responsibility was to clean a hospital would have a KPI around the performance of that component of the contract. That might be a surprise to the Deputy Leader of the Opposition, but that is the case. I have confidence that if we give Serco a contract to clean the hospital, cleaning will be one of Serco’s KPIs.
Dr K.D. HAMES replied: I think it would be fairly likely that anyone who had a contract whose responsibility was to clean a hospital would have a KPI around the performance of that component of the contract. That might be a surprise to the Deputy Leader of the Opposition, but that is the case. I have confidence that if we give Serco a contract to clean the hospital, cleaning will be one of Serco’s KPIs.
I think it would be fairly likely that anyone who had a contract whose responsibility was to clean a hospital would have a KPI around the performance of that component of the contract. That might be a surprise to the Deputy Leader of the Opposition, but that is the case. I have confidence that if we give Serco a contract to clean the hospital, cleaning will be one of Serco’s KPIs.

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