❓ A WA parliamentary question on notice requests data on the number of complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Premier's portfolio for the 2016-17 and 2017-18 financial years. The answer provides data for Goldcorp, Lotterywest, Public Sector Commission, Premier and Cabinet, Salaries and Allowances Tribunal and Department of Jobs, Tourism, Science and Innovation.
AnsweredQoN 3547Legislative Assembly
Asked
14 August 2018
Member
Portfolio
Premier; Minister for Public Sector Management; State Development, Jobs and Trade; Federal-State Relations
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
18 September 2018
Response time
9 days
Goldcorp
2016-17
2017-18
Complaints Raised
22
23
Complaints Resolved and Closed
21
22
Pending Action
1
Unresolved
1
Lotterywest
(a) During the 2016-17 Financial year Lotterywest received the following complaints:
(i) How many complaints were received by the department
236
(ii) How many complaints were successfully resolved and closed
230
(iii) How many complaints are pending action
0
(iv) How many complaints were unable to be resolved
18*
(b) During the 2017-18 Financial year Lotterywest received the following complaints:
(i) How many complaints were received by the department
181
(ii) How many complaints were successfully resolved and closed
199
(iii) How many complaints are pending action
0
(iv) How many complaints were unable to be resolved
2*
*These complaints were resolved in the following financial year.
Public Sector Commission
(a) During the 2016–17 financial year:
(i) The Commission received two complaints under its customer service charter
(ii) Two complaints were resolved successfully and closed
(iii) Nil
(iv) Nil
(b) During the 2017-18 financial year:
(i) The Commission received nil complaints under its customer service charter
(ii) Nil
(iii) Nil
(iv) Nil
Premier and Cabinet, Salaries and Allowances Tribunal and Department of Jobs, Tourism, Science and Innovation
(a)-(b) Nil.
2016-17
2017-18
Complaints Raised
22
23
Complaints Resolved and Closed
21
22
Pending Action
1
Unresolved
1
Lotterywest
(a) During the 2016-17 Financial year Lotterywest received the following complaints:
(i) How many complaints were received by the department
236
(ii) How many complaints were successfully resolved and closed
230
(iii) How many complaints are pending action
0
(iv) How many complaints were unable to be resolved
18*
(b) During the 2017-18 Financial year Lotterywest received the following complaints:
(i) How many complaints were received by the department
181
(ii) How many complaints were successfully resolved and closed
199
(iii) How many complaints are pending action
0
(iv) How many complaints were unable to be resolved
2*
*These complaints were resolved in the following financial year.
Public Sector Commission
(a) During the 2016–17 financial year:
(i) The Commission received two complaints under its customer service charter
(ii) Two complaints were resolved successfully and closed
(iii) Nil
(iv) Nil
(b) During the 2017-18 financial year:
(i) The Commission received nil complaints under its customer service charter
(ii) Nil
(iii) Nil
(iv) Nil
Premier and Cabinet, Salaries and Allowances Tribunal and Department of Jobs, Tourism, Science and Innovation
(a)-(b) Nil.
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