❓ Hon Ken Travers asks the Minister for Transport about punctuality, reliability, customer satisfaction, and automatic ticketing system performance for Transperth and Transwa. The Minister provides details on how each metric is measured and reported for both systems, noting differences in their operations.
AnsweredQoN 373Legislative Council
QuestionView source ↗
(a) punctuality;
(b) reliability;
(c) customer satisfaction; and
(d) performance of automatic ticketing systems and equipment?
(2) Where available, could the Minister table these statistics?
(b) reliability;
(c) customer satisfaction; and
(d) performance of automatic ticketing systems and equipment?
(2) Where available, could the Minister table these statistics?
AnswerView source ↗
Answered
8 April 2009
Responded by
Minister for Transport
Response time
29 days
(1)
The Public Transport Authority operates two key brands, Transperth and Transwa. Given the quite different nature of the urban transport operation (Transperth) and the regional transport operation (Transwa), I will answer your questions in two distinct parts.
Transperth System
:
(a) and (b) Transperth maintains monthly statistics in relation to "on-time running" and "service reliability" of its train, bus and ferry services.
(c) An annual Passenger Satisfaction Monitor survey is conducted by an independent consultant which shows passenger satisfaction levels in relation to various aspects of Transperth's services.
(d) Transperth's contracted ticketing supplier provides a monthly report in relation to the performance and faults of the ticketing systems and equipment used.
Transwa System:
(a) Transwa measure service punctuality as a percentage of services arriving at their final destination within an acceptable parameter.
(b) Transwa maintains records of delays and incidents that occur to train and coach services enroute and can derive from these records when services are disrupted due to issues such as mechanical failures and track or road closures.
(c) An annual Passenger Satisfaction Monitor survey is conducted by an independent consultant which shows passenger satisfaction levels in relation to various aspects of Transwa's services
(d) Transwa does not use any automatic ticketing systems or equipment.
(2)
PTA's Annual Report which is tabled in Parliament outlines the key performance indicators with respect to all of PTA's bus, train and ferry services. Results obtained from the annual Passenger Satisfaction Monitor survey are reported to the public on both the Transperth and Transwa Websites.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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The Public Transport Authority operates two key brands, Transperth and Transwa. Given the quite different nature of the urban transport operation (Transperth) and the regional transport operation (Transwa), I will answer your questions in two distinct parts.
Transperth System
:
(a) and (b) Transperth maintains monthly statistics in relation to "on-time running" and "service reliability" of its train, bus and ferry services.
(c) An annual Passenger Satisfaction Monitor survey is conducted by an independent consultant which shows passenger satisfaction levels in relation to various aspects of Transperth's services.
(d) Transperth's contracted ticketing supplier provides a monthly report in relation to the performance and faults of the ticketing systems and equipment used.
Transwa System:
(a) Transwa measure service punctuality as a percentage of services arriving at their final destination within an acceptable parameter.
(b) Transwa maintains records of delays and incidents that occur to train and coach services enroute and can derive from these records when services are disrupted due to issues such as mechanical failures and track or road closures.
(c) An annual Passenger Satisfaction Monitor survey is conducted by an independent consultant which shows passenger satisfaction levels in relation to various aspects of Transwa's services
(d) Transwa does not use any automatic ticketing systems or equipment.
(2)
PTA's Annual Report which is tabled in Parliament outlines the key performance indicators with respect to all of PTA's bus, train and ferry services. Results obtained from the annual Passenger Satisfaction Monitor survey are reported to the public on both the Transperth and Transwa Websites.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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