❓ A WA parliamentary question seeks data on complaints received, resolved, pending, and unresolved by the Minister for Education and Training's departments, agencies, and corporations for the 2014-15 and 2015-16 financial years. The response provides a breakdown by department and agency.
AnsweredQoN 433Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
27 June 2017
Responded by
Minister representing the Minister for Education and Training
Response time
8 days
Department of Education a)
i) 754 ii) 775 iii) 416 iv) 6
b)
i) 758 ii) 840 iii) 340 iv) 21
The number of complaints that were unable to be resolved for 2015-16 is significantly higher than 2014-15 because 18 of those allegations related to one respondent.
Country High School Hostels Authority a)
i) 4 ii) 4 iii) Nil iv) Nil
b)
i) 11 ii) 5 iii) 6 iv) Nil
Department Education Services a)
i) 39 ii) 30 iii) Nil iv) Nil
b)
i) 75 ii) 75 iii) Nil iv) Nil
School Curriculum and Standards Authority a)
i) 8 ii) 8 iii) Nil iv) Nil
b)
i) 10 ii) 10 iii) Nil iv) Nil
Department of Training and Workforce Development a)
i) 6 ii) 6 iii) Nil iv) Nil
b)
i) 33 ii) 33 iii) Nil iv) Nil
North Metropolitan TAFE a)
i) – iv) N/A
b)
i) 21 ii) 21 iii) Nil iv) Nil
South Metropolitan TAFE a)
i) – iv) N/A
b)
i) 46 ii) 46 iii) Nil iv) Nil
North Regional TAFE a)
i) – iv) N/A
b)
i) Nil ii) Nil iii) Nil iv) Nil
Central Regional TAFE a)
i) – iv) N/A
b)
i) 2 ii) 2 iii) Nil iv) Nil
South Regional TAFE a)
i) – iv) N/A
b)
i) 36 ii) 36 iii) Nil iv) Nil
Prior to 11 April 2016, there were 11 TAFE colleges (known as State Training Providers) which had no central complaints repositories. As a result, the current TAFE colleges can only report on complaints received from 11 April 2016 onwards.
Building Construction Industry Training Fund a)
i) Nil ii) Nil iii) Nil iv) Nil
b)
i) 1 ii) 1 iii) Nil iv) Nil
i) 754 ii) 775 iii) 416 iv) 6
b)
i) 758 ii) 840 iii) 340 iv) 21
The number of complaints that were unable to be resolved for 2015-16 is significantly higher than 2014-15 because 18 of those allegations related to one respondent.
Country High School Hostels Authority a)
i) 4 ii) 4 iii) Nil iv) Nil
b)
i) 11 ii) 5 iii) 6 iv) Nil
Department Education Services a)
i) 39 ii) 30 iii) Nil iv) Nil
b)
i) 75 ii) 75 iii) Nil iv) Nil
School Curriculum and Standards Authority a)
i) 8 ii) 8 iii) Nil iv) Nil
b)
i) 10 ii) 10 iii) Nil iv) Nil
Department of Training and Workforce Development a)
i) 6 ii) 6 iii) Nil iv) Nil
b)
i) 33 ii) 33 iii) Nil iv) Nil
North Metropolitan TAFE a)
i) – iv) N/A
b)
i) 21 ii) 21 iii) Nil iv) Nil
South Metropolitan TAFE a)
i) – iv) N/A
b)
i) 46 ii) 46 iii) Nil iv) Nil
North Regional TAFE a)
i) – iv) N/A
b)
i) Nil ii) Nil iii) Nil iv) Nil
Central Regional TAFE a)
i) – iv) N/A
b)
i) 2 ii) 2 iii) Nil iv) Nil
South Regional TAFE a)
i) – iv) N/A
b)
i) 36 ii) 36 iii) Nil iv) Nil
Prior to 11 April 2016, there were 11 TAFE colleges (known as State Training Providers) which had no central complaints repositories. As a result, the current TAFE colleges can only report on complaints received from 11 April 2016 onwards.
Building Construction Industry Training Fund a)
i) Nil ii) Nil iii) Nil iv) Nil
b)
i) 1 ii) 1 iii) Nil iv) Nil
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