❓ This WA parliamentary question concerns the accountability of Transperth bus contractors for cancelled or delayed services, including potential fines and enforcement mechanisms. The Minister clarifies the regulations and processes in place.
AnsweredQoN 371Legislative Assembly
QuestionView source ↗
(b) will the Minister outline these regulations; (c) is there a fine for cancelling a scheduled bus without notice; (d) if so, how much is it; and (e) how is this fine enforced?
(c) is there a fine for cancelling a scheduled bus without notice; (d) if so, how much is it; and (e) how is this fine enforced?
(d) if so, how much is it; and (e) how is this fine enforced?
(e) how is this fine enforced?
(b) is this company being held accountable for their actions in cancelling such buses; and (c) if not, why not?
(c) if not, why not?
(b) how does the company deal with a bus that is running behind schedule; (c) do the buses run behind schedule often; and (d) if so, why?
(c) do the buses run behind schedule often; and (d) if so, why?
(d) if so, why?
(c) is there a fine for cancelling a scheduled bus without notice; (d) if so, how much is it; and (e) how is this fine enforced?
(d) if so, how much is it; and (e) how is this fine enforced?
(e) how is this fine enforced?
(b) is this company being held accountable for their actions in cancelling such buses; and (c) if not, why not?
(c) if not, why not?
(b) how does the company deal with a bus that is running behind schedule; (c) do the buses run behind schedule often; and (d) if so, why?
(c) do the buses run behind schedule often; and (d) if so, why?
(d) if so, why?
AnswerView source ↗
Answered
17 October 2000
Response time
69 days
The Minister Replied:
(1) (a) No response required.
(b) Yes.
(c) Yes - Transperth bus contractors are required to provide services in accordance with the approved timetable. Where they do not, they may be required to pay to the Minister upon demand a claim for damages up to $300 for each service trip not carried out.
The claim for damages is at the discretion of the Minister who must take into account any circumstances beyond the control of the Contractor or Contractor's personnel.
Each Transperth bus contractor must supply the Minister with a list of scheduled trips not carried out during each accounting period by the seventh (7th) day of each month. Reasons for their cancellation and or non-performance must be given for each service trip not carried out.
(d) Up to $300.
(e) The fine is deducted from the monthly contract payment.
(2) (a) No. I am not aware of any evidence to support that any bus contractor "routinely" cancels services. I do not believe this to be the case and there is clear evidence to suggest it is not the case, such as the Passenger Satisfaction Monitor, feedback received on the Transperth Customer Comment Line, and the checks conducted by Transperth's performance checking.
(b)-(c) Not applicable. See 2(a).
(3) (a) Timetables are created by Transperth in consultation with Southern Coast Transit. Southern Coast Transit prepare the running times for each service and present this information to Transperth Planning Section for approval before the timetable is printed by Transperth Marketing Section. It is primarily the responsibility of Southern Coast Transit to ensure that all services have sufficient time to enable the bus driver to complete each service allowing for normal operating conditions.
(b) All services are rostered to run in accordance with the approved timetable. If the bus driver is running behind schedule (for example due to adverse weather conditions, traffic accidents, roadworks etc), the driver will contact the Southern Coast Transit Traffic Controller via two-way radio and advise accordingly. Where possible, the Traffic Controller will arrange another bus to step up to take over the driver's next trip. This is dependent on the location of the bus and availability of buses at that time.
(c) No.
(d) Not applicable.
(1) (a) No response required.
(b) Yes.
(c) Yes - Transperth bus contractors are required to provide services in accordance with the approved timetable. Where they do not, they may be required to pay to the Minister upon demand a claim for damages up to $300 for each service trip not carried out.
The claim for damages is at the discretion of the Minister who must take into account any circumstances beyond the control of the Contractor or Contractor's personnel.
Each Transperth bus contractor must supply the Minister with a list of scheduled trips not carried out during each accounting period by the seventh (7th) day of each month. Reasons for their cancellation and or non-performance must be given for each service trip not carried out.
(d) Up to $300.
(e) The fine is deducted from the monthly contract payment.
(2) (a) No. I am not aware of any evidence to support that any bus contractor "routinely" cancels services. I do not believe this to be the case and there is clear evidence to suggest it is not the case, such as the Passenger Satisfaction Monitor, feedback received on the Transperth Customer Comment Line, and the checks conducted by Transperth's performance checking.
(b)-(c) Not applicable. See 2(a).
(3) (a) Timetables are created by Transperth in consultation with Southern Coast Transit. Southern Coast Transit prepare the running times for each service and present this information to Transperth Planning Section for approval before the timetable is printed by Transperth Marketing Section. It is primarily the responsibility of Southern Coast Transit to ensure that all services have sufficient time to enable the bus driver to complete each service allowing for normal operating conditions.
(b) All services are rostered to run in accordance with the approved timetable. If the bus driver is running behind schedule (for example due to adverse weather conditions, traffic accidents, roadworks etc), the driver will contact the Southern Coast Transit Traffic Controller via two-way radio and advise accordingly. Where possible, the Traffic Controller will arrange another bus to step up to take over the driver's next trip. This is dependent on the location of the bus and availability of buses at that time.
(c) No.
(d) Not applicable.
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