❓ Mr. McGowan questions the Barnett Government on the performance of three companies contracted for Department of Housing maintenance, specifically regarding their adherence to key performance indicators. The Minister's response indicates performance issues and ongoing efforts to address them.
AnsweredQoN 5336Legislative Assembly
QuestionView source ↗
I refer to the Barnett Government’s awarding of Department of Housing maintenance contracts to three major groups, and I ask:
(a) as at 1 May 2011, could the Minister advise (expressed as a percentage), how each of the three individual companies (Transfield, Lake Maintenance and Programmed Facility Management) are meeting each of the following performance indicators:
(i) 100 per cent of job orders completed on time for emergency works (3 hours);
(ii) 100 percent of job orders completed on time for priority works (48 hours);
(iii) 100 percent of job orders completed on time for routine works (14 calendar days);
(iv) 100 percent of job orders completed on time for major works (28 calendar days);
(v) 100 percent of agreed completion time for vacant premises to deliver a corporate target of seven days average for the State; and
(vi) 100 percent contractor availability and completion of after-hours emergency maintenance necessary works;
(b) if the Minster cannot provide the answer to (a), why not; and
(c)
if the Minister can provide the answer to (a), could the Minister also advise what the average turn-around in hours or calendar days is for each of the above performance indicators?
(a) as at 1 May 2011, could the Minister advise (expressed as a percentage), how each of the three individual companies (Transfield, Lake Maintenance and Programmed Facility Management) are meeting each of the following performance indicators:
(i) 100 per cent of job orders completed on time for emergency works (3 hours);
(ii) 100 percent of job orders completed on time for priority works (48 hours);
(iii) 100 percent of job orders completed on time for routine works (14 calendar days);
(iv) 100 percent of job orders completed on time for major works (28 calendar days);
(v) 100 percent of agreed completion time for vacant premises to deliver a corporate target of seven days average for the State; and
(vi) 100 percent contractor availability and completion of after-hours emergency maintenance necessary works;
(b) if the Minster cannot provide the answer to (a), why not; and
(c)
if the Minister can provide the answer to (a), could the Minister also advise what the average turn-around in hours or calendar days is for each of the above performance indicators?
AnswerView source ↗
Answered
15 June 2011
Responded by
Minister for Housing
Response time
29 days
The Department of Housing advises:
(a - b) Measuring and implementing the Key Performance Indicators against the Service Level Agreements commenced on 1 February 2011.
The measurement is against individual regional contracts not the three individual companies.
The level of measurement is determined in the Service Level Agreement.
In April 2011 compliance for routine work, major works, vacants and in terms of timeliness of invoicing ranged from 33% to 100%.
Lower compliance levels were found relating to priority work, emergency work, with compliance ranging from 19% to 83%. Key Performance Indicator measurements include all job orders issued and paid between February and April 2011, but do not capture jobs not yet returned. As a result Key Performance Indicator data is not fully reflective of the work process being measured.
The Department acknowledges that the reported contractor performance is below the required standard in a number of areas. This is largely due to shortcomings in returning orders for payment within specified timeframes rather than a failure to complete the work. The Department is working closely with the head contractors to identify the causes and implement solutions and where necessary, will be holding the head contractors accountable within the provisions of the contracts and service level agreements.
(c) Under the Service Level Agreements, Head Contractors are required to be complete and submit job orders for payment within 14 days.
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(a - b) Measuring and implementing the Key Performance Indicators against the Service Level Agreements commenced on 1 February 2011.
The measurement is against individual regional contracts not the three individual companies.
The level of measurement is determined in the Service Level Agreement.
In April 2011 compliance for routine work, major works, vacants and in terms of timeliness of invoicing ranged from 33% to 100%.
Lower compliance levels were found relating to priority work, emergency work, with compliance ranging from 19% to 83%. Key Performance Indicator measurements include all job orders issued and paid between February and April 2011, but do not capture jobs not yet returned. As a result Key Performance Indicator data is not fully reflective of the work process being measured.
The Department acknowledges that the reported contractor performance is below the required standard in a number of areas. This is largely due to shortcomings in returning orders for payment within specified timeframes rather than a failure to complete the work. The Department is working closely with the head contractors to identify the causes and implement solutions and where necessary, will be holding the head contractors accountable within the provisions of the contracts and service level agreements.
(c) Under the Service Level Agreements, Head Contractors are required to be complete and submit job orders for payment within 14 days.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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