❓ Hon Sue Ellery questions the Minister for Health regarding Serco's performance in meeting its contract obligations at Fiona Stanley Hospital, specifically concerning potential failures in service delivery. The Minister acknowledges performance issues in sterilisation and supplies management, outlining actions taken and options available to the State.
AnsweredQoN 2737Legislative Council
QuestionView source ↗
I refer to the Serco contract to provide services at the Fiona Stanley Hospital, and I ask: (a) for each of the service specifications, has the Minister had advice that Serco is at risk of failing to meet the requirements of the contract; (b) if yes to (a), which services are at risk and will the Minister table the advice; (c) does the Department of Health have any reason to believe that Serco is at risk of failing to meet any requirements in the contract; and (d) if yes to (c), will the Minister please specify those reasons?
AnswerView source ↗
Answered
21 April 2015
Responded by
Parliamentary Secretary representing the Minister for Health
Response time
54 days
Answer as at 25 February 2015 -
(a-d) The Minister for Health is regularly briefed by the Department of Health (DoH) on any matters and issues relating to the Facilities Management Services Contract (FMSC) across the 25 non-clinical services provided by Serco. All contracts of this nature include a large number of key performance indicators.
The Minister has received briefings on two services suggesting the Facilities Manager has issues of performance which could result in failure to meet the full requirements of the FMSC.
The State has identified a number of performance issues in relation to the sterilisation service and the supplies management service. The State has been providing additional expertise and leadership in the short-term to work alongside Serco to address these issues and ensure the requirements of the contract are met.
Where the Facilities Manager does not meet its service requirements under the FMSC there are a number of options available to the State, including abatement, critical default notice, liquidated damages and performance guarantees. Patient safety is the central consideration in any actions taken to address performance issues.
(a-d) The Minister for Health is regularly briefed by the Department of Health (DoH) on any matters and issues relating to the Facilities Management Services Contract (FMSC) across the 25 non-clinical services provided by Serco. All contracts of this nature include a large number of key performance indicators.
The Minister has received briefings on two services suggesting the Facilities Manager has issues of performance which could result in failure to meet the full requirements of the FMSC.
The State has identified a number of performance issues in relation to the sterilisation service and the supplies management service. The State has been providing additional expertise and leadership in the short-term to work alongside Serco to address these issues and ensure the requirements of the contract are met.
Where the Facilities Manager does not meet its service requirements under the FMSC there are a number of options available to the State, including abatement, critical default notice, liquidated damages and performance guarantees. Patient safety is the central consideration in any actions taken to address performance issues.
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