❓ A WA parliamentary question seeks information on the frequency of SmartRider terminal faults on buses, the frequency of checks, and repair times. The answer provides statistics on faulty equipment, maintenance schedules, and repair protocols.
AnsweredQoN 657Legislative Council
QuestionView source ↗
(1) How many SmartRider terminals on buses are reported as faulty each week?
(2) How often are SmartRider terminals on buses checked for faults?
(3) When a SmartRider terminal is reported faulty, how long before the terminal is repaired?
(2) How often are SmartRider terminals on buses checked for faults?
(3) When a SmartRider terminal is reported faulty, how long before the terminal is repaired?
AnswerView source ↗
Answered
13 May 2009
Responded by
Minister for Transport
Response time
43 days
(1) On average 13 pieces of SmartRider bus equipment are returned each week to the SmartRider supplier for repair out of 3,279 pieces of equipment currently in use on the public transport network. This equates to 0.396%. The SmartRider Maintenance Agreement provides that the Contractor must meet a number of Key Performance Indicators which specify the required performance level for the on-board bus equipment over each monthly period. Unsatisfactory performance will result in an adjustment to the amount of the Service Charge payable for that month.
(2) Daily.
(3) Immediately if a fault is found while the bus is in the depot or as quickly as the bus can be bought out of service (typically at the end of its current trip).
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(2) Daily.
(3) Immediately if a fault is found while the bus is in the depot or as quickly as the bus can be bought out of service (typically at the end of its current trip).
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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