❓ Hon Martin Aldridge asks about the capacity and redundancy of DFES's 000 emergency call centre. The Minister for Emergency Services responds, detailing the number of lines, backup systems, and confirming no outages occurred in October 2023.
AnsweredQoN 1410Legislative Council
QuestionView source ↗
FIRE AND EMERGENCY
SERVICES — EMERGENCY CALL CENTRE
1410. Hon MARTIN ALDRIDGE to the Minister for Emergency Services:
I refer to the Department of Fire
and Emergency Services communications centre.
(1) How many 000 lines does DFES
have active?
(2) In the event
of a system failure or malfunction, how is the 000 system maintained, and how
many backup lines are available?
(3) For October
2023, can the minister please identify the dates and times when the main 000
lines were not available and backup lines were required?
(4) What specific
measures is the state government undertaking to ensure the communications
centre has sufficient phone lines to respond during emergencies?
SERVICES — EMERGENCY CALL CENTRE
1410. Hon MARTIN ALDRIDGE to the Minister for Emergency Services:
I refer to the Department of Fire
and Emergency Services communications centre.
(1) How many 000 lines does DFES
have active?
(2) In the event
of a system failure or malfunction, how is the 000 system maintained, and how
many backup lines are available?
(3) For October
2023, can the minister please identify the dates and times when the main 000
lines were not available and backup lines were required?
(4) What specific
measures is the state government undertaking to ensure the communications
centre has sufficient phone lines to respond during emergencies?
AnswerView source ↗
I thank the honourable member for
some notice of the question.
(1)–(4) The
Department of Fire and Emergency Services advises that the DFES emergency call
centre has eight 000 lines. In the event of a system failure, DFES has eight
additional redundancy lines that are available at an alternative facility. DFES
also has eight mobile phones that are available should either facility be
impacted. DFES continually monitors 000 call volume data. Based on that data,
DFES does not require any additional lines. At no time in October 2023 were the
000 lines unavailable and therefore a backup was not required.
some notice of the question.
(1)–(4) The
Department of Fire and Emergency Services advises that the DFES emergency call
centre has eight 000 lines. In the event of a system failure, DFES has eight
additional redundancy lines that are available at an alternative facility. DFES
also has eight mobile phones that are available should either facility be
impacted. DFES continually monitors 000 call volume data. Based on that data,
DFES does not require any additional lines. At no time in October 2023 were the
000 lines unavailable and therefore a backup was not required.
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