❓ Hon Louise Kingston questions the Minister for Transport regarding the lack of explicit advertising of return fare requirements for capped regional airfares and whether other airlines engage in similar practices. The Minister responds that the requirements are clearly identified on the Department of Transport website and in advertising.
AnsweredQoN 1260Legislative Council
QuestionView source ↗
REX AIRLINES —
REGIONAL ROUTES
1260. Hon LOUISE KINGSTON to the minister representing the
Minister for Transport:
I refer to question without notice
1232 regarding capped regional airfares. I ask the following in light of the Department of Energy, Mines, Industry Regulation
and Safety's policies regarding false or misleading representations about goods and services.
(1) Can the
minister clarify why the requirement to purchase a return airfare in order to
access the reduced regional airfare cap has not been explicitly stated in the
advertising—not even with a disclaimer about terms and conditions?
(2) Are there any
other airlines that promote one-way fares while selling them only in
conjunction with a return fare, thereby potentially misleading consumers about
their options?
REGIONAL ROUTES
1260. Hon LOUISE KINGSTON to the minister representing the
Minister for Transport:
I refer to question without notice
1232 regarding capped regional airfares. I ask the following in light of the Department of Energy, Mines, Industry Regulation
and Safety's policies regarding false or misleading representations about goods and services.
(1) Can the
minister clarify why the requirement to purchase a return airfare in order to
access the reduced regional airfare cap has not been explicitly stated in the
advertising—not even with a disclaimer about terms and conditions?
(2) Are there any
other airlines that promote one-way fares while selling them only in
conjunction with a return fare, thereby potentially misleading consumers about
their options?
AnswerView source ↗
I thank the
honourable member for some notice of the question.
(1)–(2) The
eligibility requirements for the regional airfares zone cap scheme are clearly
identified in Department of Transport and
participating airlines' advertising, and are stated explicitly on the
Department of Transport website. The terms and conditions include the
requirement that regional residents must book a return fare to access the zone
cap fares. This requirement is an important aspect of the scheme to help ensure
it is used only by regional residents.
honourable member for some notice of the question.
(1)–(2) The
eligibility requirements for the regional airfares zone cap scheme are clearly
identified in Department of Transport and
participating airlines' advertising, and are stated explicitly on the
Department of Transport website. The terms and conditions include the
requirement that regional residents must book a return fare to access the zone
cap fares. This requirement is an important aspect of the scheme to help ensure
it is used only by regional residents.
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