❓ Mrs Godfrey asks the Minister for Transport about the results of Transperth's annual passenger satisfaction survey. The Minister provides detailed results, highlighting improvements in satisfaction and safety across bus, train, and ferry services.
AnsweredQoN 747Legislative Assembly
QuestionView source ↗
TRANSPERTH — PASSENGER SATISFACTION SURVEY
747. Mrs G.J. GODFREY to the
Minister for Transport:
I note that Transperth has recently published the results of
its annual passenger satisfaction monitor survey. Can the minister please share
some details of this with the house?
747. Mrs G.J. GODFREY to the
Minister for Transport:
I note that Transperth has recently published the results of
its annual passenger satisfaction monitor survey. Can the minister please share
some details of this with the house?
AnswerView source ↗
During a four-week period each year,
an independent research firm interviews more than 4 000 Transperth passengers
in all three areas—buses, ferries and trains. It tracks customer
satisfaction across a number of measures including service frequency, service
reliability or timeliness, customer service standards, perceptions of safety
and the provision of information. This is the twenty-fourth year in which this
research has been undertaken, and it is probably the most comprehensive ongoing
benchmark study of its kind in Australia. This year over 4 240 passengers were
interviewed. This is really important, because the information can be used in
two ways. Firstly, there is fantastic information about what is being achieved
in government, but, secondly, there are always things that can be improved on.
It becomes a great benchmark to identify areas in which we can be even better.
Of the 4 240 passengers, 980 were
train passengers, 3 000 were bus passengers, including the CAT service, and 199
were ferry passengers. The survey revealed that train passenger satisfaction
increased to 89 per cent from 84 per cent in 2013; bus passenger satisfaction
increased to 83 per cent from 81 per cent in 2013; and ferry passenger
satisfaction increased to 97 per cent, up one per cent from 2013. These figures
complement the nationwide cities train survey conducted by Canstar Blue. It is
another outstanding achievement by the Public Transport Authority, and I
congratulate all staff involved in the delivery of this service. The survey
also revealed that 84 per cent of bus passengers felt safe on board at night—an
all-time high result—77 per cent of train passengers felt safe on board
a train at night; 69 per cent of train passengers felt safe at a station at
night; and 75 per cent of bus passengers felt safe at a station at night. This
is also an all-time high result. These are positive experiences by Transperth
passengers. They are pleasing results, given this government's
commitment to public transport safety and convenience. We face challenges, but
this feedback from people using transport services confirms that the government
has its Transperth priorities right and is delivering for the people of Western
Australia.
an independent research firm interviews more than 4 000 Transperth passengers
in all three areas—buses, ferries and trains. It tracks customer
satisfaction across a number of measures including service frequency, service
reliability or timeliness, customer service standards, perceptions of safety
and the provision of information. This is the twenty-fourth year in which this
research has been undertaken, and it is probably the most comprehensive ongoing
benchmark study of its kind in Australia. This year over 4 240 passengers were
interviewed. This is really important, because the information can be used in
two ways. Firstly, there is fantastic information about what is being achieved
in government, but, secondly, there are always things that can be improved on.
It becomes a great benchmark to identify areas in which we can be even better.
Of the 4 240 passengers, 980 were
train passengers, 3 000 were bus passengers, including the CAT service, and 199
were ferry passengers. The survey revealed that train passenger satisfaction
increased to 89 per cent from 84 per cent in 2013; bus passenger satisfaction
increased to 83 per cent from 81 per cent in 2013; and ferry passenger
satisfaction increased to 97 per cent, up one per cent from 2013. These figures
complement the nationwide cities train survey conducted by Canstar Blue. It is
another outstanding achievement by the Public Transport Authority, and I
congratulate all staff involved in the delivery of this service. The survey
also revealed that 84 per cent of bus passengers felt safe on board at night—an
all-time high result—77 per cent of train passengers felt safe on board
a train at night; 69 per cent of train passengers felt safe at a station at
night; and 75 per cent of bus passengers felt safe at a station at night. This
is also an all-time high result. These are positive experiences by Transperth
passengers. They are pleasing results, given this government's
commitment to public transport safety and convenience. We face challenges, but
this feedback from people using transport services confirms that the government
has its Transperth priorities right and is delivering for the people of Western
Australia.
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